ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking an Account Manager who is passionate about the fleet industry, customer service and is results orientated. This role is focused on providing outstanding service a major client. The ideal candidate will be part of a great supportive team who share a passion for quality, performance, and overall customer satisfaction.

Duties will include (but not limited to) -

Proactively provide operational support and customer service to existing clients

Coordinating transactional queries for clients

Managing lease term deviations to ensure vehicle utilisation is aligned with the contract

Anticipating client needs and providing effective problem solving

Executing plans for implementation and continuous improvement

Identifying opportunities for growth within an existing portfolio

Managing the asset replacement plan and achieving client retention targets

Assisting the Relationship Manager in closing growth, retention opportunities and delivering great service

ABOUT YOU

The successful candidate will possess the following –

Previous experience in customer service (within Fleet Management, Automotive or Financial Services is ideal)

Strong analytical skills coupled with the ability to prioritise

Understand customer challenges and proactively identify areas of improvement

Sound time management & the ability to prioritise work to meet tight time frames

The ability to connect, adapt, show resilience, and engage all levels in the business

FOR YOU

We offer industry leading 'Custom Perks' including:

Annual performance bonus

An extra week of annual leave

Collaborative Hybrid work environment – 3 days in office

Company funded social events

Dress for your day policy

Employee discounts

Intersection – our Diversity Network

Cultural Leave swap

Ongoing investment in your growth including access to our digital learning platform – Degreed

Reward and recognition programs

Volunteer and community engagement opportunities

Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.