Lead with purpose in a role where performance meets passion — join a niche insurer that protects adventure seekers and inspire your team to deliver exceptional customer experiences.

Who will you be working with?
Not your standard insurance company, that’s for sure. This insurer focuses on a niche industry that’s for all different types of outdoor adventurer. You’ll join a high performing sales call centre and lead a team of 10-12 customer service operatives to foster a people-centric, customer savvy and results driven culture.
As a Sales Call Centre Team Leader you’ll be passionate about driving a high performance and sales culture to achieve brand revenue, growth and retention targets by setting, monitoring and coaching to clear performance standards and expectations.

Benefits to Successful applicant:

• Competitive salary with access to yearly bonus
• Hybrid working environment with some work from home
• Ongoing career training and development opportunities
• Significant discounts on their insurance products
• Day off for your birthday!
• A supportive and collaborative team environment
• Employee Assistance Program

Duties and responsibilities
Daily tasks look like the following:

• Drive performance of the team through setting, monitoring and coaching to service standards
• Coordinate and take ownership of daily operational performance across the call centre
• Implement and conduct regular, effective leadership routines such as 1:1’s, group coaching, sales team meetings
• Lead and develop a customer focused performance culture
• Provide support and guidance to customer or process queries as a point of escalation and referral
• Utilise data and insights to optimise processes

We are looking for someone with:

• 2+ years in a call centre environment
• Demonstrated leadership experience and capabilities (in a call centre is highly regarded)
• Ability to analyse performance and implement coaching methods to improve team productivity
• Influencing, negotiation and conflict resolution skills across all stakeholders
• Ability to work in a sometimes challenging but always changing enviornment
• Enjoy being part of a team and contributing to a positive culture

If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Aaron White at Fuse Recruitment on 0481 112 033.
At Fuse, we specialize in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting, or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
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