ABOUT US

Casey Dentists is your complete, comprehensive and health focused, locally owned dental clinic offering the highest levels of customer service in a relaxed, caring and friendly environment with state-of-the-art facilities. Our professional team have a wealth of experience and offer services from general dentistry, teeth whitening, orthodontics, same day crowns, implants, wisdom teeth and All-On-Four Plus (AO4 Plus). Our surgery-based treatments are carried out in our onsite surgical wing under day stay general anesthesia. We aim to provide our patients with outstanding experience and are looking for a friendly and organized Full-Time individual to join our team of professionals.

ABOUT THE ROLE

We are currently seeking an enthusiastic, professional, and patient-focused Treatment Coordinator & Administration Assistant to join our growing team in a fast-paced, busy dental practice. In this vital role, you'll be at the heart of patient care—facilitating communication between patients and our Dentists, ensuring treatment plans are clearly communicated, and making every visit a seamless, supportive experience.

You’ll also assist with front desk duties and back-office duties, including answering phones, appointment scheduling, billing, and delivering exceptional customer service. This is an exciting opportunity for someone who thrives in a people-facing role and is passionate about helping patients feel confident and cared for.

KEY RESPONSIBILTIES

Collect and prepare patient and clinical data with accuracy and great attention to detail

Build and maintain positive, trusting relationships with patients throughout their treatment journey

Manage patient consultations and explain treatment plans, costs, timelines, and expected outcomes

Oversee insurance and billing processes

Deliver outstanding customer service from initial consultation to follow-up and aftercare

Assist with back office, front desk and reception tasks , such as appointment scheduling, answering patient inquiries from various platforms, follow up calls, and maintaining patient records

Support the Practice Manager with other administrative duties as required

Required skills and qualities:

Strong knowledge of dental procedures, terminology, and treatment options (preferred by not essential)

Exceptional personal presentation and a high attention to detail

Outstanding verbal and written communication skills

Friendly, empathetic, and able to build rapport with a diverse range of patients

Highly organized and capable of managing multiple priorities

Able to work both collaboratively and independently

Calm under pressure with strong multitasking and problem-solving abilities

Confident, reliable, and proactive with a strong work ethic

Proficient in computer systems and dental software

What We Offer

Competitive salary based on experience and skills

A supportive, positive team culture where your contributions are valued

Ongoing professional development and training opportunities

A meaningful role where you make a real difference in patients’ lives

A fun, rewarding workplace where you can thrive and be your best

Early finish Fridays!

Ready to Apply?

If you're a motivated, confident individual who loves building patient relationships and working in a collaborative, values-driven environment—we'd love to hear from you!

👉 Please send your resume and a cover letter explaining why you’re the perfect fit to:
📧 [email protected]

Note: Only applications with a cover letter will be considered.