We're looking for an experienced, people-focused professional to take on a leadership role within our integrations support team. This role is ideal for someone who enjoys working at the intersection of systems, data, and customer experience. You’ll be technically capable, confident troubleshooting complex issues, and equally comfortable communicating with customers, partners, and internal teams.

About MachShip

MachShip is a fast-growing, award-winning freight management software business based in Cremorne, Melbourne. Our cloud-based platform is used by over 3,500 businesses across Australia and processes more than a million consignments per month.

We directly integrate with a wide network of transport providers (including Australia Post, FedEx, and StarTrack) and offer powerful connections into leading platforms such as Shopify, WooCommerce, Cin7, and NetSuite.

We pride ourselves on building robust integrations — and on offering real, human support to the businesses who rely on us.

Your Role

In this role, you'll work closely with customers to help integrate eCommerce and ERP platforms into the MachShip system. You’ll help facilitate these integrations from both a technical and customer-experience standpoint, guiding users through their setup and resolving more complex or unusual issues as they arise.

You will also:

Support and mentor the integrations support team in managing technical and how-to enquiries

Step into pre-sales conversations with the commercial team to explain integration workflows to potential customers

Build documentation, guides, and training materials to support the ongoing success of integrations

Help improve internal processes and drive best practices across our support and technical teams

This is a role where technical knowledge is critical — but being able to communicate clearly is just as important.

What We're Looking For

We’re not just looking for someone who can troubleshoot API calls — we’re looking for someone who can also guide a customer through the process, communicate with confidence, and work cross-functionally to get the right outcomes.

You’ll need to have:

Strong problem-solving skills with a keen attention to detail

Excellent communication skills — ability to explain technical topics in simple, accessible terms

Familiarity with data formats such as JSON, XML, and CSV

A quick-learning mindset and the ability to adapt to changing technologies

Experience with tools such as Postman, Swagger, or equivalent API platforms

You’ll be highly regarded if you also have:

Experience training customers or internal stakeholders on technical systems

Experience supporting SaaS or logistics platforms

Project or stakeholder management experience

The ability to lead and mentor others in a support or technical environment

Why Join Us

At MachShip, we believe in empowering our team to do meaningful work, improve processes, and help customers succeed.

You’ll enjoy:

The opportunity to lead projects that directly impact customer success

A collaborative and supportive work environment with strong cross-team communication

A fantastic Richmond location (with excellent coffee and food on your doorstep)

Comprehensive onboarding and training to set you up for success

Flexible work arrangements and a genuinely people-first culture

A competitive remuneration package with opportunities for growth and progression

How to Apply

If this role sounds like a good fit, we’d love to hear from you. Please forward your resume and a cover letter outlining your relevant experience, why you're interested and how your experience aligns.