DWS are seeking a full time IT Helpdesk Support specialist to join out national internal IT function.
We are looking for someone who with around 2 years of L1 helpdesk experience - some L2 exposure would be beneficial, but is not required

You’ll need to be very self-motivated and keen work in a fast paced, stimulating, and challenging corporate environment. With strong organisational skills and an extremely high focus on providing outstanding customer service, you will be helping to support our employees nationally – working in a small but dedicated internal IT team.

Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights – DWS are unable to sponsor or support visas

Start: ASAP / Immediately
Location: Melbourne CBD
Style: Hybrid; approx. 2-3 days a week in the CBD office + work from home (WFH)
Type: Full time, permanent
Salary: up to $80K package (including super), depending on experience

Duties will include:

• Resolving level 1 issues
• Manage and administer Active Directory (AD) and Microsoft Entra ID [formerly Azure Active Directory]
• Supporting Microsoft environment, addressing general technical needs and challenges
• IT hardware (staff laptops) and software installations
• Managing the new starter and leaver IT processes
• Organising and coordinating building security access
• Escalating to second line support (L2) as required
• Other tasks as allocated by Head of IT or Executive team

Ideal Applicant:

• Degree in IT or equivalent professional experience
• Approximately 2 years of 1st line IT Helpdesk experience
• Some L2 exposure would be great, but is not required
• Knowledge of various Windows desktop and server platforms, Microsoft 365 Enterprise, Active Directory / Microsoft Entra ID, Teams (including teams calling)
• Preferably experience with Microsoft SharePoint, Azure, Intune and Networking (Firewall, Routers, switches VPN technologies)
• Excellent communication skills; written and verbal
• A very customer service focused 'Can Do' attitude
• The ability to work independently and take initiative in a fast-paced environment
• A genuine passion for IT

Working at DWS offers you:

• Ongoing professional and career development
• Paid learning and certifications
• An active social club that host regular, subsidised events
• Generous health & wellbeing allowance
• Corporate discounts on a range of services and products, including health insurance, gym memberships, Apple products and much more

About Us:
Established in 1991, DWS is a professional Technology Consultancy and part of HCLTech. With offices across Australia, we have over 700 employees in Melbourne, Sydney, Adelaide, Brisbane and Canberra; providing services to a broad range of blue-chip corporate clients, as well as Federal, State and Local Government agencies. We provide a wide range of services including; IT consulting, managed application services, project management, customer driven innovation, digital transformation, data and business analytics, strategic advisory and productivity, and robotic process automation.

Ready for a new challenge? Click APPLY now!
www.dws.com.au

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

No agencies please – our in-house talent acquisition team have this covered.