The Electrical Solar Administrator supports the day-to-day administrative operations of an Electrical and solar business by managing scheduling, customer communication, job tracking, invoicing, and general office tasks. This role ensures that Electrical and Solar jobs run efficiently, from initial customer contact to job completion and billing.

Administrative Support:

• Answer and manage incoming phone calls and emails.

• Maintain organized records of all customer interactions, work orders, and job statuses.

• Prepare and issue quotes, invoices, and receipts.

Process payments and follow up on overdue accounts.

Help with solar panel design

Help answer basic questions in regards to solar and batteries

Scheduling & Coordination:

• Schedule appointments for Electricians based on job priorities and availability.

• Dispatch Electricians and provide job details, including location and customer information.

• Monitor job progress and update customers on service timelines.

Keep on top of Energex portal applications and work requests.

Keep on top of Formbay STC claims

Customer Service:

• Act as the first point of contact for customer inquiries and complaints.

• Provide accurate service information and troubleshoot basic service issues.

• Ensure customer satisfaction through follow-up communication.

We look forward to hearing from you!