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Network Support Analyst

AC3 Pty Limited
Sydney, NSW
A$80,000 p/a + Superannuation
Information & Communication Technology → Networks & Systems Administration
Full-time
On-site

Posted 4 days ago


About the role

Our client is seeking a Network Support Analyst to become a key part of their expanding and motivated team of engineers. In this role, you’ll be responsible for the performance, monitoring, maintenance, and support of network infrastructure for a range of clients.

You’ll respond to network-related incidents, troubleshoot issues, and ensure high service standards in a fast-paced environment.

This is an exciting opportunity to deepen your expertise while working across a broad range of technologies and vendors.

Key responsibilities

  • Monitor and maintain client network infrastructure using tools like PRTG
  • Troubleshoot routers, switches, firewalls, VPNs, and other networking equipment
  • Provide Level 1–2 support and escalate critical issues appropriately
  • Perform routine updates, firmware upgrades, and performance tuning
  • Assist with new device setups, IP configurations, and security policy implementation
  • Work closely with vendors and clients for incident resolution and escalation

Required Skills and Experience

  • 2+ years in a network administration or support role, ideally in an ISP/MSP environment
  • Strong knowledge of TCP/IP, DNS, DHCP, BGP, VLANs, and VPN technologies
  • Experience with Palo Alto preferred; other firewalls and switching vendors also valuable
  • Proficiency with network monitoring tools such as PRTG, SolarWinds, or Nagios
  • Familiarity with Active Directory, Entra ID (Azure AD), and secure remote access solutions
  • Excellent problem-solving, communication, and customer service skills
  • A current driver’s license and reliable vehicle for onsite support when required

If you're looking to join a collaborative, forward-thinking team in a company that’s truly going places—apply now!


About AC3 Pty Limited

Sydney, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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