About us:

HLB Mann Judd is a leading award-winning chartered accounting and advisory firm. We are a proud member of HLB International, which holds a top 8 ranking among global Advisory and Accounting networks.

Through the power of over 46,000 professionals across 157 countries, we combine local expertise and global capabilities to serve client needs. As part of the Australasian Association of firms, we are represented throughout Australia, New Zealand and Fiji.

We are particularly proud of our awards and recognition. Most recently we were voted Winner - Best Accounting & Consulting Services Firm (revenue $100 – $200 million) in the 2025 Client Choice Awards These awards are testament to our people building lasting relationships with our clients and understanding their needs.

The role:

Our Sydney office is made up of 200 people including 21 partners and are looking for an enthusiastic individual, with a strong work ethic that loves learning new technologies to join our Shared Services team as an Service Desk Analyst. This is a full-time position in our Sydney office.

Your day-to-day will have you provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.

Responsibilities:

Provide a mixture of Level 1 and Level 2 service desk support

Understanding of end user support and escalation processes.

A good general knowledge of technical infrastructure including Windows 10/11 and M365

Imaging and setup of laptops for users

Providing technical support for Windows OS, MS Office and basic support for other core applications, logging in and printing.

Adding, maintaining and de-activating users in Active Directory, Exchange and core application systems

Providing Remote and Onsite technical support to all end users including support and maintenance of software, desktop, server, hardware and access to the network

AV and meeting support

Documentation of systems and processes

An eagerness to learn and take on new challenges.

The successful person will have:

Minimum 2 years’ experience working in this type of role

Initiative, a 'can do attitude' with the ability to multi-task under pressure

Excellent communication skills and phone manner

Excellent spelling, grammar and eye for detail

Prior experience repairing and installing hardware on notebook and desktop computers.

Proven experience with technical troubleshooting and ability to solve problems autonomously

Knowledge of installing various hardware and software and/or relevant tertiary IT qualification

Technical Skills desired:

Microsoft Active Directory experience

Experience with a hypervisor such as Hyper-V, VMware vSphere and MS Azure cloud

Creating and managing a standard operating environment (SOE), ideally within Microsoft SCCM

Experience with various Backup & Data recovery solutions

Understanding of networking concepts (TCP/IP, VPN, Routing, DNS)

Network peripherals installing and configuring (switches, printers etc) would be an advantage

Why HLB Mann Judd?

We have a strong and inclusive culture, that is based on mutual respect, collaboration and personal development. We are a thriving firm and have enjoyed a year of record growth, through winning significant new work, all of which is delivered by our wonderful people.

Our list of benefits include:

Full-time Permanent Position

Competitive remuneration, subject to regular reviews

Hybrid and flexible working

Opportunities for personal growth and development

Convenient office location in Barangaroo

Paid parental leave and purchased leave options.

Social functions as part of the HLB Monthly Culture Calendar and team building days.

Corporate social responsibility and volunteering opportunities

Social sporting teams

A comprehensive wellbeing program including access to our EAP, discounted health insurance, flu shots and health screens.

To apply:

If you feel you meet the above criteria, click apply now and submit your CV and cover letter.

Please note the successful applicant will be required to undertake a National Police Check as part of our reference checking process.

Disclaimer: HLB Mann Judd does not accept unsolicited agency resumes. HLB Mann Judd is not responsible for any fees related to any form of introduction nor unsolicited resumes.