About the Company
BusinessCraft is a fully integrated management software solution designed for the needs of businesses in the residential building and manufacturing industries. With over 30 years’ experience, we pride ourselves on meeting Australian specific software requirements around Financials, Job Costing, Estimating, Ordering, Contract Management and much more. BusinessCraft enables businesses to streamline operations, increase productivity and provide excellent customer service.

As a 100% owned subsidiary of Constellation Software Inc. via its operating group, Vela APX, BusinessCraft benefits from a strong corporate platform and international support while maintaining the agility and responsiveness of a smaller enterprise.

About the Role
The Application Support Specialist plays a key role in delivering first and second-level ERP software support to our clients! You will be responsible for providing exceptional service and ensuring client satisfaction by addressing support requests, assisting with training and documentation, and contributing to testing and deployment efforts alongside our Professional Services and R&D teams. You will also assist our internal teams with level 1 network support!

This opportunity is office based with flexible working arrangements available. Occasional local travel may also be required.

Skills and experience
In this role, no day is the same! This is a great opportunity for someone with experienced in providing application support, familiar with ERP environments and accounting systems who is looking to grow in a diverse and hands-on role.
Ideally, you’ll bring the following skills and experience:

Exposure to the residential building and/or construction industry (preferred but not essential)

Proven experience in a level 1 support role or equivalent

Familiarity with accounting practices or accounting system is highly desirable

Strong understanding of internal IT systems and processes including experience with Microsoft 365 and Active Directory

Ability to troubleshoot and resolve application, system, and network issues

Experience using ERP systems is advantageous

Familiarity with Windows environments, and basic Azure administration

Excellent customer service and communication skills

Strong problem-solving and analytical skills with a keen attention to detail

A genuine interest in software and technology, with a desire to understand how systems work and how they can be improved

Exposure to SQL, proprietary or similar database environments is preferred

Ability to work both independently and collaboratively in a cross-functional team

Why join BusinessCraft?
At BusinessCraft, we believe in taking care of our team. Here are some of the perks and benefits awaiting you:

Unlock opportunities for professional development and growth

Flexible working arrangements available

Access a variety of benefits including Bonus Scheme, Company Superannuation Scheme, Employee Referral Scheme, Employee Share Purchase Plan, Employee Assistance Program and more.

Is this the role for you? Apply now!
We're looking for someone who is proactive, customer-focused, and thrives on problem-solving!
If this sounds like you, we can't wait to see your resume!

We are proud to be an Equal Opportunity Employer.