Glass Sales and Customer Service Specialist

Location: Sydney, NSW
Employment Type: Full-time
Salary: $70,000 – $85,000 per year (depending on experience)

About Us

Superform Glass and Hardware is a leading glass processing manufacturer in Sydney, specializing in high-quality, customized glass solutions for the construction industry. Equipped with state-of-the-art tempering furnaces, laminated glass production lines, CNC, and waterjet cutting technology, we deliver precision-engineered glass and stone products with door-to-door delivery.

We excel in supplying premium glass products—including laminated, tempered, insulated, and curved tempered glass—for commercial projects, luxury apartments, office buildings, retail spaces, and government developments. With over 20 years of industry expertise, we pride ourselves on quality craftsmanship, strong supplier partnerships, and exceptional customer service.

The Role

We are seeking an experienced Sales and Customer Service Specialist to join our dynamic team. This role involves managing customer interactions, processing orders, and supporting sales operations while maintaining strong client relationships.

Key Responsibilities

Handle inbound customer enquiries via phone, email, and in-person interactions.

Process sales orders, quotes, and payments accurately.

Provide expert product knowledge, pricing, and delivery schedules.

Maintain strong relationships with existing clients and identify new business opportunities.

Liaise with Operations and Sales teams to ensure customer requirements are met.

Schedule and coordinate daily workflows efficiently.

Maintain accurate records in Microsoft Office 365, order production system, and Xero.

Support team members and contribute to a positive workplace culture.

What We’re Looking For

Minimum 3 years in sales, customer service, or administration (glass, construction, or automotive industry experience preferred).

Exceptional communication and interpersonal skills with a customer-focused approach.

Strong problem-solving abilities and attention to detail.

Proficiency in Microsoft Office, xero, and order management systems Spil.

Ability to multitask, prioritize workloads, and thrive in a fast-paced environment.

Professional, reliable, and proactive with a positive attitude.

Trade, warehouse, or manufacturing experience is a plus.

Why Join Us?

Competitive salary package.

Opportunity to work with a reputable industry leader.

Collaborative and supportive team environment.

Career growth and skill development opportunities.