After Sales Customer Service – Outdoor Blinds
Australian Outdoor Living
Posted 18 hours ago
After Sales Customer Service – Outdoor Blinds
ABOUT US
Australian Outdoor Living, a family-owned and operated business, has proudly served homeowners across the nation for 20 years, building a reputation as a trusted leader in the home improvement industry. With 7 strategically located branches nationally, we bring our expertise and high-quality products to communities across Australia. Our comprehensive range of outdoor home improvement solutions caters to diverse needs and budgets, we enhance our homeowners’ outdoor living spaces.
ABOUT THE ROLE
As the After Sales Customer Service – Outdoor Blinds, you will be managing and controlling all After Sales Customer Service functions to ensure the efficient and timely installation of our Blinds. This is a fast-paced office position based at our Minchinbury office, working alongside a team of Installation Managers for various products in our range.
Key Responsibilities include:
Plan, order, and schedule, all required products to ensure on-time delivery and budget adherence, while coordinating trade services for efficient installations
Oversee procurement, stock management, and cost-effective sub-contractors, maintaining accurate records within the ERP system
Manage job costing, payment schedules, and financial reporting to ensure profitability
Act as a primary customer contact, handling inquiries, managing warranties, and providing timely documentation for orders and installations
Drive continuous improvement in customer service, installation, efficiency, and quality through proactive problem-solving and customer communication.
ABOUT YOU
Minimum 3 years of experience in after sales customer service dealing with retail-based customers and installation of products.
Strong leadership and interpersonal skills with demonstrated experience in managing teams of trades people/ installers
Great time management and problem-solving abilities.
Ability to work under pressure and meet deadlines.
Excellent communication skills and a customer-focused mindset.
Current driver’s license.
Proficiency in Microsoft Office.
WHAT WE CAN OFFER
Competitive salary package
Comprehensive training, development, and support
On-site parking
A fun, vibrant team culture with regular social events.
Access to our Employee Assistance Program and annual flu vaccinations
On the job training.
To apply, please submit your application via seek.
Please note that only shortlisted candidates will be contacted Australian Outdoor Living is an equal opportunity and non-discriminatory employer and encourages applicants from diverse cultures and backgrounds to apply. Applicants must have the right to work in Australia.
About Australian Outdoor Living
Since opening the doors to our first showrooms in Adelaide in 2005, followed by Perth, Melbourne and Sydney, Australian Outdoor Living has created a dedicated team who are passionate about our products, service and valued clients. Recent expansions in 2013 into Queensland and Tasmania have ensured we reach more Australians and improve their lifestyles.
And since opening our first factory in 2007, much of our range is manufactured on-site, under the strictest Australian manufacturing standards, which assists Australian Outdoor Living to produce the best quality product on the market.
As manufacturers, we take responsibility for every stage of the process, which means we take the time to ensure that every customer’s expectations are exceeded with our product and service.
At Australian Outdoor Living we believe our people are our biggest asset and as such we go to great lengths to ensure our people best exemplify the values and beliefs of our company.
Our team is here to improve the lifestyles of all Australians and encourage them to create the outdoor environment of their dreams.
This is an extract from the company's own website.
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