About Mullumbimby Hire & Sales

Located in the heart of the Northern Rivers, Mullumbimby Hire & Sales is a trusted provider of event, pool, and tool hire services. With over a decade of experience, we support a diverse clientele—from backyard parties and weddings to large-scale festivals like the Mullumbimby Music Festival and Ballina Race Day. Our team is known for its friendly, reliable service and commitment to making every event a success.

Role Overview

We are seeking a proactive and detail-oriented Office Administrator and Customer Service person to join our close-knit team. This full-time position is ideal for someone who thrives in a dynamic environment and enjoys supporting both customers and colleagues. In the role of Office Administrator and Customer Service, you will play a pivotal role in ensuring the smooth operation of our office while delivering exceptional service to our clients.

Key Responsibilities

Customer Service & Sales: Manage enquiries, bookings, and sales across all departments, including pools, events, and tools.

Financial Administration: Perform EFTPOS reconciliation.

POS System Management: Oversee HirePOS/BufferZone POS system maintenance and updates.

Administrative Support: Coordinate daily administrative functions, including scheduling, document management, and client communications.

Vendor Coordination: Liaise with trades and suppliers to ensure timely project updates and material procurement.

Process Improvement: Identify and implement process improvements to enhance operational efficiency.

Required Skills & Qualifications

Proven experience in office or administration management.

Proficiency with administrative and POS software systems.

Strong interpersonal skills and the ability to communicate effectively with a range of stakeholders.

A proactive, solutions-focused approach to problem-solving.

Excellent attention to detail, time management, and multitasking abilities.

Benefits & Perks

Flexible working arrangements for the right applicant.

Access to tools and other stock.

Fuel benefits.

How to Apply

If you are an easy-going, mature individual looking to play a pivotal role in ensuring the efficient operation of our office while supporting customers and the team, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role. [email protected]