About us:

We do health differently. At GO2 Health, we're a community of passionate healthcare professionals supporting over 1,700 patients each week through connected care.

Led by practicing clinicians Rod and Kieran, we've built a purpose-designed healthcare hub in Everton Park, QLD, where general practitioners, specialists, nurses and allied health professionals across 10 modalities work together under one roof.

We specialise in veteran care and have exciting plans to expand our tailored healthcare solutions across Australia. Our state-of-the-art facility services private and DVA patients in an environment where collaboration thrives, and every team member plays a vital role in creating a positive experience for our patients.

Position Objective:

We’re looking for a Referrals & Assessment Administrator to play a pivotal role in managing referrals and scheduling DVA assessment appointments. This position ensures that veterans receive timely, appropriate, and well-organised services in line with DVA and GO2 Health procedures.

Why You’ll Love This Role

· Purpose-driven work: Help ensure that veterans receive timely, accurate, and respectful healthcare support.

· Collaborative culture: Work alongside a multidisciplinary team of professionals committed to excellence.

· Dynamic environment: Enjoy a role that combines coordination, communication, and problem-solving.

Key Responsibilities

· Receive, triage, and process incoming referrals from clients and advocates with professionalism and within required timeframes.

· Organise and manage DVA documentation, ensuring accurate data entry and integration into client files and CRM systems.

· Coordinate DVA assessment appointments, including diagnostic, initial liability, and permanent impairment evaluations.

· Act as a primary contact for assessment-related enquiries, providing clear and compassionate support to veterans and stakeholders.

· Liaise with internal and external healthcare providers to ensure all diagnostic investigations are approved, scheduled, completed and documented prior to appointments.

· Maintain accurate and up-to-date records, adhering to privacy and confidentiality standards.

· Track case progress, follow up on outstanding documentation, and ensure seamless communication across all parties.

· Support broader administrative functions such as invoicing, quality checks, and data accuracy.

· Collaborate with the administrative and clinical staff to streamline coordination processes and enhance the veteran experience.

Qualifications and Experience

· Proven experience in medical administration, healthcare coordination, or case management.

· Strong knowledge of claims processing, appointment scheduling, or billing within a healthcare environment.

· Excellent organisational and multitasking skills, with a sharp eye for detail.

· Exceptional communication and interpersonal abilities, with a patient and client-focused approach.

· Proficiency in Best Practice, Microsoft Office, and CRM or administrative systems.

· High attention to detail and ability to handle confidential information with discretion.

Desirable

· Experience working in a veteran-focused or multidisciplinary healthcare setting.

How to apply:

Submit a cover letter and resume via SEEK, sharing your experience and why you would be a great fit for our collaborative, patient-centred clinic.
To discuss the role in further detail, please contact Erin 07 3355 5540.

We appreciate all applicants, but only shortlisted candidates will be contacted.