Patient Coordinator: Supporting Our Patient Experience

Are you a skilled medical administration professional with a background in healthcare administration or customer relations leadership? Do you thrive in a fast-paced, high-pressure environment and have a passion for delivering exceptional patient care? The Sharp Clinics is seeking an experienced administrator to lead the patient experience and enhance our luxury healthcare service in South Brisbane.

About Us
The Sharp Clinics is a leading provider of plastic surgery and cosmetic medicine in Brisbane, recognised for clinical excellence and compassionate care. With a commitment to empowering individuals through holistic healthcare, we offer a wide range of surgical and non-surgical treatments, from plastic surgery through to cosmetic injectables, medical-grade laser therapies and luxury skin treatments.

At The Sharp Clinics, our core values are integrity, innovation and inclusivity. We foster a dynamic, collaborative workplace culture that values professional growth and a work/life balance. Central to this is our purpose, of creating the ideal patient experience for every person seeking care in our practice.

The Role
This position is integral to maintaining The Sharp Clinics' reputation for premium patient care and clinical excellence. You will lead a concierge-style team, ensuring patients receive exceptional support before, during and after their surgical journey. The successful candidate will:

- Oversee daily patient flow, ensuring efficiency and an elevated patient experience.
- Coordinate consultations, surgery scheduling and theatre lists.
- Prepare quotes and manage correspondence with patients via phone, email and in person.
- Track patient journeys, evaluate outcomes and implement patient engagement strategies.
- Contribute to marketing and advertising efforts, including social media and SEO/SEM campaigns.
- Policy, procedure, CRM and database coordination, ensuring accurate and timely record keeping.
- Foster relationships with patients, administrative and clinical teams.
- Ensure compliance with healthcare regulations and uphold clinical governance standards.
- Coordinate a team of patient support professionals.

About You
As an experienced, driven professional who thrives in dynamic, high-pressure environments, you are also innately interested in the subspecialty of plastic and cosmetic surgery. You reflect excellent customer service, time management and organisational skills - and a keen eye for detail. To be successful in this role, you will be an adept multi-talker and ‘people person’ that possesses:

- Experience: a minimum of two years' experience in medical administration, healthcare leadership or customer relations. Long-term tenures in previous roles is valued.
- Communication: strong communication and literacy skills with impeccable grammar and attention to detail.
- Relationships: possessing the language, tone, emotional intelligence and interpersonal skills to nurture and develop trust, connection and guide patients through their surgical experience, as well as the team you manage.

- Coordination: experience navigating complex schedules and coordinating with diverse stakeholders.
- Competence: confidence with IT, software, CRM systems and adapting or innovating new processes.
- Resilience: ability to remain calm under pressure while maintaining focus and accuracy.
- Connected: experience with marketing strategies, social media and patient outreach programs.

- Inspirational: impeccable personal presentation and professional etiquette.

What We Offer
- Work-Life Balance: permanent full time hours with one long weekend per month and two half-days per month.
- Professional Growth: professional development opportunities in medical administration, patient care and human resources.
- Dynamic Workplace: a supportive team culture with opportunities for innovation and input.
- Prioritised Workplace Culture Benefits: staff treatments, social events and an inclusive, harmonious work environment (disclaimer: we love our team, and are therefore likely biased!)

Our Ideal Candidate
- Confident, skilled professional who is passionate about healthcare.
- Committed to delivering an exceptional patient experience.
- Mature, discreet and adept at working independently.

- A consummate multitasker, who is not easily overwhelmed or flustered.
- Seeking long-term career advancement in a fast-paced surgical setting.

- An individual who is aligned with our self-care, self-love and healthy living ethos.

- A career history of long term positions (minimum 3 years+) with previous employers

Candidates holding a bachelor's degree or higher are strongly encouraged to apply; such qualifications are beneficial but not essential.

How to Apply
If you’re ready to make a meaningful impact in the growing plastic surgery sector, apply through Seek or submit a cover letter addressing the key criteria, CV and professional references. Please ensure your application is free from grammar or spelling errors.

Applications close 1st July 2025. Shortlisted candidates will be contacted. Thank you for considering this exciting position!