Are you a compassionate and organised professional who thrives in a fast-paced healthcare setting? Do you want to be part of a growing team at the forefront of medicinal cannabis telehealth in Australia?

Join One Health Clinics, where we support patients nationwide through their medicinal cannabis treatment journey — with you as a key part of their experience.

About the Role

We’re looking for a full-time Patient Care Coordinator to join our team in Albion, Brisbane. In this role, you'll be the first point of contact for patients, providing high-quality support throughout their treatment journey via our Australia-wide telehealth platform. You’ll handle everything from scheduling appointments to managing inquiries, documentation, and patient payments — all while ensuring patients feel cared for and supported.

You’ll report to the Patient Experience Coordinator and work closely with the Practice Manager or Line Manager.

What You’ll Be Doing

Patient Support & Reception

Be the friendly, professional first contact for patients.

Handle high volumes of incoming calls and inquiries with empathy and efficiency.

Support patients throughout their journey, from onboarding to follow-up.

Schedule and manage telehealth appointments.

Update and maintain accurate patient records.

Process discharge letters and ensure timely documentation.

Ensure patient payments are received at least 24 hours prior to appointments.

Liaise with partner pharmacies and dispensaries regarding patient prescriptions and questions.

Support the Patient Experience Coordinator in addressing feedback and minor concerns.

Assist with general admin duties including emails, paperwork, and records.

What You’ll Bring

Experience in medical reception or healthcare admin (preferred but not essential).

Confident phone manner and ability to handle high call volumes.

Excellent communication and people skills.

Strong attention to detail and organizational skills.

Ability to work well independently and as part of a team.

A genuine interest in medicinal cannabis and/or telehealth services (or willingness to learn).

Proficiency with Best practice software and Microsoft Office.

Confidence in working with external partners such as pharmacies and dispensaries.