As one of Queensland's leading independent schools, catering for boys from Prep to Year 12 through the outstanding education offered to boarding and day students, we have developed innovative approaches to address the specific learning needs of boys. Offering an inspiring, modern and technologically rich learning environment to our 1300 students (including 140 Boarding Students), the school has an enviable reputation for intellectual leadership and academic achievement.

We are now seeking the expertise of a motivated and energetic ICT Support Officer, to work closely within the Information Services team to provide Level 2 technical support to students, academic and professional support staff within a diverse Technology environment. In addition, under the guidance of the ICT Manager, the ICT Support Officer will assist in the development, installation, maintenance, and administration of the Information Services across IT, Print, Library, and eLearning as required. This role is offered on a full time basis.

Working with the ICT Manager, as a part of the ICT Team you will be responsible for:

Assist with the maintenance and servicing of the Information Services hardware including fault diagnosis, level 2 repair, support tracking and preventative maintenance;

Troubleshoot and manage Level 2 software, hardware and network problems;

Assist in the effective running of the IT system infrastructure including network;

Maintain and develop and of our Jira Ticket system;

Participate in IT team projects and initiatives across the School, as required;

Liaise with all clients to understand their ICT infrastructure needs and expectations.

Participate in-house low code applications, including web-based Reports;

Participate in the development and implementation of emerging technologies as directed;

Maintain user accounts in Azure and Office 365 environments;

Maintain End user applications and Office 356 Administration;

Ensure application control is maintained across all devices;

Ensure end user devices remain in line with the school’s security requirements;

Ensure Microsoft Endpoint Manager/Intune is operating efficiently for device management and further develop and optimise as required;

Ensure Operating systems and end user software is maintained across all devices;

Assist obtaining quotations from vendors and organise Purchase Orders; and

Other duties as required for efficient operation of IT as directed by the ICT Manager.

The successful candidate may possess:

Relevant tertiary qualifications or equivalent work experience;

Knowledge of a variety of technologies such as Microsoft 365 Suite, Windows Server, Exchange, SharePoint, power automate and power apps;

Microsoft Intune/Endpoint Manager experience and or knowledge;

Knowledge and or experience in Cyber Security;

Willingness to learn new technologies and skills;

Excellent communication, planning and organisational skills;

Attention to detail, and the ability to respond efficiently to competing demands;

Ability to work autonomously and as part of a team; and

Ability to liaise professionally and confidently with staff, trustees, students, parents and various external stakeholders.

All employees recognise and accept that multi skilling is an essential component of the school and all employees may be required from time to time to undertake duties that are outside their normal position description but within their skills, competency and capability.

Ipswich Grammar School is committed to safeguarding and promoting the welfare of all the students in our care. As such, as a condition of employment all staff members, unless otherwise eligible for an exemption, must possess a current Positive Notice or “Blue Card” issued under the Working with Children (Risk Management and Screening) Act 2000 before commencing employment with the School. Volunteer Blue Cards are required to be transferred to Paid Employment cards.

To be considered for this position, applications must include:

Covering Letter

Curriculum Vitae

Applications close Friday 6 June 2025

Applicants are encouraged to submit their application as early as possible as The School reserves the right to close the job advertisement early, should a suitable applicant be found.

Please click the 'Apply Now' button below.