IT Service Technician – Service Desk Triage to Level 2 Support

Build Your IT Career with Interwise IT

At Interwise IT, we are on a mission to build an exceptional service delivery team that empowers businesses across South East Queensland. We have been delivering trusted technology solutions to small and medium businesses across SEQ and Northern NSW for over a decade—and we’re looking for talented, customer-focused IT professionals to join us.

Whether you're a Service Desk Triage Specialist or a Level 2 IT Support Technician, we have opportunities available for those who thrive in a collaborative, problem-solving environment.

Our modern office, located just off Exit 35 on the M1, offers a convenient base for your workday—without the grind of a city commute.

What You’ll Do

Provide IT support across a range of technical issues, from basic troubleshooting to complex problem resolution

Manage and triage inbound customer requests

Document, prioritise, and escalate tickets effectively using our Helpdesk system

Deliver exceptional customer service and build strong client relationships

What We’re Looking For

Proven IT support experience (Service Desk/Triage, Level 1, or Level 2)

Previous helpdesk or IT support experience will be highly regarded

Strong knowledge of Microsoft Windows, Office 365, and general IT environments

Excellent problem-solving and communication skills

A proactive, team-focused attitude

Ability to work both onsite and remotely across South East Queensland

Must hold a valid driver’s licence

Reliable, punctual, and accountable – you show up on time and ready to deliver

Why Join Interwise IT?

Be part of a company on a mission to empower businesses through exceptional service

Work with great customers who value your expertise

Experience personal satisfaction from helping businesses succeed

Collaborative team environment with strong support

Opportunities for professional growth and career development

Exposure to a wide range of IT technologies and solutions

Convenient office location just off the M1

Ready to Apply?

Submit your resume and a brief cover letter explaining your technical experience and why you’d like to join the Interwise IT team. Applications without a resume or cover letter will not be considered.