Are You Ready to Elevate Your IT Career?

Priority 1 IT is looking for a proactive and skilled Level 3 Helpdesk Technician to join our dynamic and supportive team. If you're passionate about technology, love solving challenging problems, and have experience in Managed Service Providers (MSP) and Microsoft 365 Modern Workspace, we want to talk to you!

Why You'll Love Working Here:

Work from Home: Fully remote role with flexible arrangements. Occasional onsite visits to clients within Melbourne and surrounds mean you’ll never get bored!

Career Growth: We invest in you! Access training, certifications, and opportunities to progress rapidly.

Cutting-Edge Tech: Stay ahead of the curve with provided high-quality equipment and the latest tools to support your success.

What You’ll Be Doing:

Providing advanced Level 3 technical support, troubleshooting complex IT issues.

Managing and administering Microsoft 365 Modern Workspace environments.

Supporting cloud migrations, identity management, endpoint management, and security solutions.

Acting as a technical escalation point, mentoring junior team members.

Collaborating remotely with clients and teams to ensure efficient solutions and top-tier service.

What We’re Looking For:

Proven Level 3 IT support experience within an MSP environment.

Strong expertise in Microsoft 365 Modern Workspace, Azure AD, Intune, and related technologies.

Excellent problem-solving skills and the ability to manage complex issues autonomously.

Exceptional communication skills and a positive attitude.

A genuine eagerness to learn and grow professionally.

Brisbane-based, able to perform occasional onsite client work within the region.

What We Offer:

Competitive remuneration package.

Comprehensive WFH setup provided (high-spec laptop, monitors, and accessories).

Collaborative and supportive remote team culture.

Opportunities for professional development and career advancement.

Ready to take the next step in your IT career and become part of a thriving, forward-thinking team?

Apply now! We can’t wait to meet you.

PS: We're only accepting applications on seek. Please don't call us.