About us

Mercure Rockhampton is located at the heart of the city, just a short drive from the Rockhampton Airport. The perfect location for accessing the famous Great Keppel Island and other spectacular locations along the Capricorn Coast. The hotel overlooks the picturesque Fitzroy River and offers an outdoor pool, fitness centre as well as 24hour reception. Each room features a private balcony and modern amenities.

Qualifications & experience

• Minimum 12 months experience in hotel reception
• Strong customer service skills
• Intermediate or higher computer skills including microsoft products
• Current QLD RSA (or ability to obtain within 3 days of employment)
• Strong communication skills
• Excellent time management skills
• Ability to work a 7 day roster across both day and night shifts

Tasks & responsibilities

• Check guests in and out
• Reservations
• Respond to incoming calls in a timely and professional manner
• Operate PABX telephone system
• Coordinate meeting room facilities
• Maintain cleanliness and presentation of reception area
• Role model excellent customer service at all times
• Knowledge of local area
• Handle customer requests and complaints
• Follow Accor policies and procedures + OHS procedures