About the role

An exciting opportunity has arisen for various staff roles. We are looking for a Guest Service Officer (Receptionist) to join the team at Surfers Beachside Holiday Apartments, an apartment complex located in the stunning Surfers Paradise, Queensland. This casual role will see you play a pivotal part in delivering exceptional customer service and ensuring the smooth running of the resort.

What you'll be doing

Welcoming and checking in/out guests in a friendly and professional manner

Handling guest enquiries, requests and complaints efficiently and effectively

Providing local knowledge and recommendations to enhance the guest experience

Assisting with reservation management, including processing bookings and payments

Monitoring and replenishing supplies in the reception area

Coordinating and supervising the resort's daily operations and staff

Ensuring all resort facilities and public areas are well-maintained and presented to a high standard

Identifying opportunities to improve guest satisfaction and operational efficiency

Taking instruction as directed by management

What we're looking for

Relevant experience: At least 2 years' experience working in a guest-facing role within the hospitality or tourism industry

Strong communication skills: Excellent verbal and written communication skills, with the ability to interact confidently with guests and staff

Customer service orientation: A genuine passion for providing exceptional customer service and going the extra mile to ensure guest satisfaction

Attention to detail: Meticulous in your approach to tasks and able to maintain high standards of presentation and organisation

Problem-solving abilities: Skilled at handling inquiries, requests and complaints in a calm and professional manner

Teamwork and leadership: Comfortable working collaboratively as part of a team, as well as taking on a supervisory role when required

Availability: Flexible to work a range of shifts, including weekends and public holidays, to meet the needs of the business

What we offer

At Surfers Beachside Holiday Apartments, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we also offer opportunities for career development and progression, with ongoing training and mentoring to help you reach your full potential.

If you're ready to join our dynamic team and embark on an exciting new chapter in your career, we encourage you to apply now!