About the role

Join the dynamic team at BEACH CLUB RESORT MOOLOOLABA as a casual Resort Receptionist. In this varied and exciting role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.

What you'll be doing

Greeting and assisting guests at the front desk, providing a warm welcome and ensuring their queries are promptly addressed

Handling check-in and check-out procedures, as well as processing payments and managing guest accounts

Providing information about the resort's facilities, services and local attractions to enhance the guest experience

Effectively managing guest inquiries and complaints, identifying solutions to ensure guest satisfaction

Maintaining accurate records and reports related to guest activity and the resort's operations

Supporting other departments such as Housekeeping and Maintenance

Data entry

Some account/invoicing data entry

Property management certificate required or willing to achieve one

Liaising and giving direction to outside trades coming to site

And more!

What we're looking for

Proven customer service experience, ideally in a hospitality, property management or tourism setting

Excellent communication and interpersonal skills, with the ability to deliver outstanding service

Strong problem-solving and conflict resolution abilities to handle guest inquiries and concerns effectively

Proficiency in using relevant software and booking systems. Resly experienced preferred but not necessary as training can be provided.

A flexible and adaptable approach to work, with the ability to thrive in a fast-paced environment

A positive, friendly and professional demeanor

What we offer

At BEACH CLUB RESORT MOOLOOLABA, we are committed to providing our employees with a supportive and rewarding work environment. Monthly shifts would consist of weekly Monday 9am to 4pm, Tuesday and Wednesday 9am - 2pm, fortnightly Sundays 9am - 12pm and one Saturday per month 9am to 4pm. Additional shifts will be required when the manager is on leave including being on call after hours during these periods.

About us

BEACH CLUB RESORT MOOLOOLABA is a leading resort located in the heart of Mooloolaba, Queensland. Our resort offers a range of accommodation, close to the beachfront location, making it the perfect destination for both leisure and business travellers. With a strong focus on exceptional guest experiences, we are committed to creating a welcoming and memorable stay for all our visitors.

Apply now and join our team at BEACH CLUB RESORT MOOLOOLABA!