This Isn’t Just a Job—It’s a Career Move.

If you’re passionate about delivering exceptional service, thrive in a fast-paced environment, and want to be part of a company that’s shaping the future of non-destructive digging and hydro excavation—read on.

About Us

At Precision Hydro Excavations, we’re leaders in safe, efficient, and environmentally responsible hydro excavation services. We work with major infrastructure, construction, and utility clients across Victoria, delivering precision, reliability, and professionalism on every job.

We’re growing fast—and we’re looking for someone who’s ready to grow with us.

The Role

We’re on the hunt for a proactive and customer-focused Internal Sales & Customer Service Coordinator to join our dynamic team. You’ll be the first point of contact for clients, helping to manage inquiries, estimates, bookings, and ongoing communication—while also reaching out to qualified prospects to grow our client base.

This role is ideal for someone who’s organised, solutions-driven, and thrives on building strong client relationships.

What You’ll Be Doing

Be the friendly, knowledgeable voice of Precision—handling inbound calls and emails with professionalism and care.

Make outbound calls to qualified prospects to introduce our services and generate new business opportunities.

Build and maintain strong relationships with clients, ensuring their needs are met from first contact to job completion.

Manage job bookings, estimates, and scheduling in coordination with our operations team.

Keep our CRM and job management systems up to date and accurate. (Zoho experience = bonus points).

Identify opportunities to improve processes and enhance the customer experience.

Support the sales team with follow-ups, reporting, and client insights.

What You Bring

Experience in customer service, internal sales, or scheduling—ideally in construction, logistics, or a trade-based industry.

Excellent communication skills and a calm, confident phone manner.

Strong attention to detail and the ability to juggle multiple priorities.

A proactive mindset—you don’t wait to be told, you take initiative.

Familiarity with CRM or job management software (e.g., SimPRO, Zoho, or similar) is a bonus.

A genuine interest in the construction or civil services industry.

Why Join Us?

Be part of a respected, growing company with a strong reputation in the industry.

Work with a supportive, down-to-earth team that values your input.

Enjoy a modern office environment in Melbourne’s western suburbs.

Competitive salary + opportunities for growth and development.

Make a real impact—your work helps keep major infrastructure projects moving safely and efficiently.

Ready to Dig In?

If you’re looking for more than just a job—and want to be part of a company that values precision, safety, and service—we’d love to hear from you.

Heads up: You must have permanent Australian residency to apply.