
Customer Service / Internal Sales — Join Our Team!
Erect-A-Rack Pty Ltd
Posted 7 days ago
Customer Service / Internal Sales — Join Our Team!
Location: Dandenong South, VIC
Type: Full-Time – 8-4pm M/F
Erect-A-Rack is on the hunt for a passionate, proactive Customer Service / Internal Sales Representative to help support our growing customer base across Australia. If you're someone who thrives on delivering great service, loves working with eCommerce systems, and enjoys being part of a close-knit, supportive team — you’ll fit right in.
A Bit About Us
We’re a proudly Australian-owned business, known for our top-notch pallet racking and warehouse storage solutions. From small family businesses to big industrial players, our customers trust us to deliver what they need, fast and reliably. We take pride in what we do — and we’re growing.
The Role
You’ll be working from our Dandenong South office, helping customers with product queries, order support, and keeping things ticking over in our sales process. You’ll also be a key part of our online success, managing orders and inquiries that come through our eCommerce channels.
Your Day-to-Day Might Include:
Responding to customer calls, emails, and online messages
Processing orders placed via our eCommerce website
Preparing quotes and following up on open inquiries
Assisting with product info, pricing, and availability
Coordinating with our warehouse team to make sure orders go out on time
Updating our internal systems with customer and sales data
Spotting opportunities to upsell products or recommend add-ons
What You’ll Bring to the Table:
Solid experience in an office-based customer service or internal sales role
Experience working with eCommerce platforms / Automated eCommerce to order systems.
Friendly and clear communicator – both written and verbal
Great with systems – comfortable with CRMs, quoting tools, and Excel
Highly organised and calm under pressure
A can-do attitude and genuine care for helping customers
Bonus Points If You Have:
Experience with warehouse storage solutions or similar industrial products
Background in B2C sales
Skills in eCommerce platforms
Handling Freight quotation enquires
Why Work With Us?
Aussie-owned business with strong values and team culture
Supportive and down-to-earth work environment
Opportunities to grow with the company
On-site parking / Own Office
Sound like your kind of role?
Please include your current resume and a quick cover letter. Let’s have a chat.
About Erect-A-Rack Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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