Customer Service / Internal Sales — Join Our Team!

Location: Dandenong South, VIC
Type: Full-Time – 8-4pm M/F

Erect-A-Rack is on the hunt for a passionate, proactive Customer Service / Internal Sales Representative to help support our growing customer base across Australia. If you're someone who thrives on delivering great service, loves working with eCommerce systems, and enjoys being part of a close-knit, supportive team — you’ll fit right in.

A Bit About Us

We’re a proudly Australian-owned business, known for our top-notch pallet racking and warehouse storage solutions. From small family businesses to big industrial players, our customers trust us to deliver what they need, fast and reliably. We take pride in what we do — and we’re growing.

The Role

You’ll be working from our Dandenong South office, helping customers with product queries, order support, and keeping things ticking over in our sales process. You’ll also be a key part of our online success, managing orders and inquiries that come through our eCommerce channels.

Your Day-to-Day Might Include:

Responding to customer calls, emails, and online messages

Processing orders placed via our eCommerce website

Preparing quotes and following up on open inquiries

Assisting with product info, pricing, and availability

Coordinating with our warehouse team to make sure orders go out on time

Updating our internal systems with customer and sales data

Spotting opportunities to upsell products or recommend add-ons

What You’ll Bring to the Table:

Solid experience in an office-based customer service or internal sales role

Experience working with eCommerce platforms / Automated eCommerce to order systems.

Friendly and clear communicator – both written and verbal

Great with systems – comfortable with CRMs, quoting tools, and Excel

Highly organised and calm under pressure

A can-do attitude and genuine care for helping customers

Bonus Points If You Have:

Experience with warehouse storage solutions or similar industrial products

Background in B2C sales

Skills in eCommerce platforms

Handling Freight quotation enquires

Why Work With Us?

Aussie-owned business with strong values and team culture

Supportive and down-to-earth work environment

Opportunities to grow with the company

On-site parking / Own Office

Sound like your kind of role?
Please include your current resume and a quick cover letter. Let’s have a chat.