Location: Bayswater, Melbourne
Company: Australian Moulding and Door Company
Salary: Commensurate with skills, experience, and qualifications

Join a Dynamic Team Where Craftsmanship Meets Customer Service Excellence!

At Australian Moulding and Door Company, we take pride in the quality of our products and the incredible team that helps bring them to life. We specialize in high-quality custom timber doors and mouldings, serving retail, wholesale, and trade clients who expect only the best. Our business is growing, and we are on the lookout for an enthusiastic, detail-oriented Customer Service & Internal Sales Professional to join our team at our trade counter and to support our sales team.

Are you someone who thrives in a fast-paced, dynamic environment where no two days are the same? Do you enjoy helping clients, solving problems, and working with a supportive team? If you’re a customer service superstar with exceptional interpersonal, sales, organizational and time management skills, this might be the perfect opportunity for you.

Why Join Us?

When you join the Australian Moulding and Door Company, you’re not just taking on a job – you’re joining a family. We offer a fun, hardworking, and inclusive atmosphere where everyone’s contributions are valued. From the first smile you share with a client to the last detail you check before closing out a sale, your role will be pivotal in delivering the outstanding service our clients have come to expect.

Here’s what we offer:

Great Team Culture: Join a team of passionate, friendly professionals who are dedicated to excellence and collaboration.

State-of-the-Art Facility: Work in a modern, well-equipped environment designed to help you perform at your best.

FREE On-Site Parking: Forget the hassle of parking—enjoy secure, undercover parking every day.

FREE Staff Gym: Stay fit and healthy with free access to our staff gym.

Opportunities for Growth: We believe in investing in our people, offering ongoing training and career development opportunities.

Work-Life Balance: This is a full-time role, Monday to Friday, ensuring your evenings and weekends are your own.

About the Role

As our new Customer Service & Internal Sales Professional, you will be the first point of contact for our clients—whether they walk in, call, or email. You’ll be responsible for ensuring every interaction is positive, professional, and solutions focused. From handling customer inquiries to assisting with sales, you’ll need to balance a variety of tasks, all while keeping a smile on your face and delivering exceptional service.

This is a busy role, so if you’re someone who loves to multitask, stay organized, and thrives in a fast-paced environment, you’ll fit right in! You’ll need to be emotionally resilient and have strong communication skills, especially when dealing with challenging customers. Additionally, a positive, can-do attitude is essential, as you’ll work closely with multiple departments to ensure that everything runs smoothly.

What You’ll Be Doing:

Customer Service: Be the face of our company at the front desk, over the phone, and via email, ensuring every interaction is welcoming, professional, and handled with care.

Sales Assistance: Help guide clients through the product selection and sales process, answering questions and providing expert advice to help them make informed decisions.

Administrative Support: Maintain organized records, process orders, generate quotes, and ensure that all customer information is accurately recorded in our CRM system.

Multitasking & Time Management: Juggle multiple tasks throughout the day, ensuring that client enquiries are addressed promptly and administrative duties are completed with accuracy.

Collaboration: Work closely with the sales, production, and logistics teams to ensure that clients' needs are met and that orders are processed and delivered on time.

If you’re someone who can remain calm under pressure, has an eye for detail, and loves the satisfaction of helping customers find exactly what they need, then this role is for you.

What We’re Looking For

To succeed in this role, you’ll need a unique blend of customer service expertise, administrative savvy, and sales support skills. You’ll also need to be a quick learner, as there will be times when you’ll need to adapt to new tools, systems, or challenges.

Here are the key skills and qualifications we’re looking for:

Core Competencies:

Exceptional Customer Service Skills: You’ll be the first point of contact for many of our clients, so you need to be welcoming, professional, and solutions-oriented at all times.

Strong Organizational Skills: You’ll be managing multiple tasks, including processing orders, answering inquiries, and maintaining accurate records, so attention to detail is critical.

Multitasking Abilities: This is a fast-paced role, and you’ll need to balance a variety of tasks while maintaining high standards of quality and service.

Communication Skills: Excellent verbal and written communication skills are essential as you’ll be dealing with clients via phone, email, and face-to-face, as well as working closely with internal teams.

Problem-Solving Attitude: We’re looking for someone who can think on their feet and proactively address client issues, always striving to find solutions that satisfy our customers.

Positive, Can-Do Attitude: You’ll need to stay upbeat and professional, even when things get busy or challenging. We’re looking for someone who is naturally optimistic and loves working as part of a team.

Technical Skills:

Strong computer literacy, with proficiency in Microsoft Office (Word, Excel, Outlook).

Experience with ERP systems like SAPB1 or similar would be an advantage but not essential (we’ll provide training if needed).

Ability to quickly learn new software, processes, and tools as required.

Experience:

Previous experience in a customer service or administrative role, ideally within a fast-paced sales or preferably trade environment (Bowens, Bunnings, Mitre 10 etc).

Experience in handling customer orders, quotations, and working with CRM systems.

Prior experience in sales support or working in the building, construction, or manufacturing industry would be a great help.

Key Responsibilities

Your daily responsibilities will vary, but here’s a look at what you’ll typically be doing:

Front Desk Management: Greeting clients, answering phones, and responding to emails with professionalism and a focus on customer satisfaction.

Sales Assistance: Providing clients with expert advice and guiding them through the sales process, from initial inquiry to order placement.

Order Processing & Quotation Management: Generating accurate quotes and entering customer orders into our ERP system with precision.

Record Keeping & Documentation: Keeping client information updated in the CRM system and ensuring all documentation is clear, accurate, and filed appropriately.

Coordination: Liaising with production, logistics, and sales teams to ensure that orders are processed efficiently and delivered on time.

Customer Follow-Up: Proactively following up with clients to ensure they are satisfied with their orders and addressing any issues promptly.

KPIs (Key Performance Indicators)

We believe in setting our team members up for success, so we’ve outlined clear KPIs to help you measure your performance and stay on track:

Customer Satisfaction: Maintaining a 90% or higher customer satisfaction rating based on client feedback.

Response Time: Ensuring that 100% of customer enquiry messages (phone or email) are responded to within 1 business hour (or less).

Order Accuracy: Processing 100% of customer orders and quotes accurately and within required timeframes.

Sales Conversion Support: Supporting the sales team to achieve a conversion rate of 80% or higher on quotations provided.

Internal Collaboration: Maintaining effective communication and collaboration with all departments to ensure smooth operations and client satisfaction.

What You’ll Get in Return

At Australian Moulding and Door Company, we know that our team is our greatest asset. We work hard to create a supportive, fun, and dynamic environment where you’ll feel valued and appreciated.

Here’s what we offer:

A Competitive Fixed Salary: Your fixed salary will be negotiated based on your relevant skills, experience, and qualifications.

Support for Growth: We provide ongoing training and professional development opportunities to help you build your skills and advance your career.

Work-Life Balance: Enjoy regular fixed working hours Monday to Friday with evenings and weekends free.

Perks: FREE on-site parking and access to a FREE staff gym.

Team Culture: Join a friendly, hardworking team that values collaboration and mutual respect.

Ready to Join Our Team?

If you’re excited about the opportunity to work in a dynamic, growing company where your contributions will make a real impact, we’d love to hear from you!

How to Apply: Submit your resume and a personalized cover letter with a recent photograph via SEEK, outlining why you’d be a great fit for this role and what excites you about working at Australian Moulding and Door Company.

We look forward to hearing from you!

NO AGENCIES PLEASE: ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED

This role is an excellent opportunity for someone with a passion for customer service, a knack for organization, and the drive to succeed in a fast-paced environment. Apply today and become part of a team that delivers excellence in both products and service every day.