Systems Engineer (Level 2 IT Support)

we.people has partnered with a fast-growing and forward-thinking MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving long-term success for their clients.
With a collaborative and customer-focused culture, they don’t just offer jobs—they offer careers with opportunities to grow, learn, and lead. If you thrive in a fast-paced, high-energy environment and want to be part of an industry-leading team, this is the perfect opportunity for you.
The Role: Systems Engineer (Level 2 IT Support)
As a Systems Engineer, you’ll play a vital role in supporting, maintaining, and optimising IT infrastructure for clients. You’ll work across a variety of environments, troubleshooting issues, implementing solutions, and ensuring exceptional service delivery.
This role is based at the Brisbane HQ, with occasional client site visits to provide hands-on support and build strong relationships.
Key Responsibilities:

• Provide on-site and remote support for desktops, laptops, servers, networks, and cloud platforms.
  
• Configure and maintain network devices (LAN, WAN, security systems, and telecom services).
  
• Configure, deploy, and maintain Microsoft 365 and Azure services.
  
• Plan and execute system upgrades and migrations with minimal disruption.
  
• Troubleshoot complex hardware, software, and network issues.
  
• Collaborate with external vendors and contractors as needed.
  
• Ensure regular maintenance and optimisation of customer IT systems.
  
• Lead or contribute to infrastructure projects both remotely and on-site.
  
• Regularly engage with customers to resolve issues and gather business requirements.
  

Requirements

Key Requirements:

• 3+ years of experience in IT professional services as an IT Support Engineer, Systems Administrator, or Infrastructure Engineer.
  
• Strong experience supporting Windows Server, Active Directory, and Exchange.
  
• Experience with Microsoft 365 administration and support.
  
• Experience with Azure services, including setup, deployment, and troubleshooting.
  
• Knowledge of networking principles and experience with LAN, WAN, and security configurations.
  
• Proven ability to troubleshoot, implement, and proactively engage with customers.
  
• Strong documentation and communication skills.
  

Benefits

Why Join Us?

• A supportive and collaborative culture that values your input and expertise.
  
• Career growth opportunities, including training and development.
  
• A fun and engaging work environment—arcade games, table tennis, air hockey, and DJ decks at the Brisbane HQ!
  
• The chance to work with an innovative MSP that is leading the way in IT solutions.
  

Ready to Make an Impact?
If you’re passionate about technology, problem-solving, and being part of a high-performing team, we’d love to hear from you. Apply now and take the next step in your career!