Who is Clarity Technology Group?

We're a multi-award winning MSP where all techs work from home! Due to sustained business growth, we're seeking a tech to join our team.

Whilst this is a work from home team, we require someone who lives in the Northern NSW region to join our team in servicing clients in those areas via site visits as required. 99% of our work is remote, but living close to our clients in those regions is a requirement of this role.

We position ourselves as our client's internal IT team and we aim to delight our end users in every experience we have with them. Our clients choose us for our strategy led approach to Managed IT Services, our technical leadership in cloud, networking and cybersecurity products, not to mention our best-in-class service desk which you'll be joining!

We service from Casino to Brisbane.

We reimburse your travel/petrol costs, so you will need a valid driver's license and your own car. Servicing primarily professional services clients, this role is Monday to Friday 8:30am-5pm with very infrequent work required outside of this eg: a server reboot after hours, and a rotating on call roster that you'll be on once every 5-6 weeks @ $250/hour on top of your salary. However we only average 1 outside hours support call a month, so it is a very small on call expectation.

What are Clarity's company values?

Be Passionate: Have fun! Passionate people means a positive team resulting in clients who feel valued.

Take Ownership: See it, say it, do it. We are outcome focused, we help others and we do the small things right.

Inspire Others: Lead by example, be honest and work with integrity. We set high standards and inspire others to grow.

What does our ideal candidate look like?

You'll have all the tech skills of a level 2 tech, plus the customer service soft skills to deliver an awesome customer experience. You'll be an expert communicator with an ability to build rapport with clients - your contributions will be integral to our exceptional customer retention rates.

You'll get exposure to a range of technologies and projects, not just service desk work. Cybersecurity tools around proactive threat hunting, zero trust security, advanced behavioural analysis, AI based protections (to name a few), Azure, Microsoft365 and Google Workspace, networking, backup/DR, SysAdmin work, Windows server, IaaS/DaaS, virtualisation and more.

You take pride in a job well done and you're motivated by clients singing your praises - we maintain a higher level of customer satisfaction than our competitors which is a large reason for our success. You must be a customer service superstar to succeed with Clarity.

What experience and skills do you need to be successful in this role?

Minimum 1 year experience in a level 2 support role (does not have to be MSP experience - internal IT team experience is fine) OR 2+ years in a level 1 support role and you think you're ready for the next step

Great communication skills and great remote + on site end user support

Experienced with Microsoft products including Microsoft365 (SharePoint, Azure, Entra ID etc.) and Windows Server technologies (Active Directory, Group Policy, RDS, print, file etc)

Experience supporting Windows desktop environments, Mac experience not essential but well regarded

Comfortable with backup technologies (Acronis, Datto SaaS Protect well regarded)

End-user based cybersecurity tools like email security, centralised endpoint protection, threat remediation.

Basic to intermediate networking (eg: DHCP, DNS, firewall config, VPN etc. Sophos and Ubiquiti experience a plus)

You'd REALLY impress us if you told us you were comfortable with installing a new domain controller and migrating server roles, or installing a new firewall and configuring VPN + dual WAN for load balancing/failover, or migrating from on-premise infrastructure to the cloud.

In your application tell us about the big technical wins you've had, or projects you've worked on.

What are the perks?

Work from home - no daily commute! Again, we REQUIRE someone who lives in/around the Northern NSW region for this role, and are happy to assist with relocation

Paid training - we'll put you on a professional development program to improve your skills and gain a relevant industry certification, all paid for by us

Join a team consisting of level 2 and 3 technicians (no level 1 techs in our company) - enjoy working with other talented professionals toward our common goals

Limited after hours/on call work - our client base is primarily in the professional services sectors meaning 8:30-5pm Monday to Friday support hours

Lots of opportunity - you'll work not just on ticket queues but also IT projects

Room to grow - we love people who are ambitious and want to reach their full potential - if you want to grow into a level 3 tech, SysAdmin, network engineer or anything else, we want to help you get there!

This is NOT a boring triage/tick & flick support role - you're empowered to take ownership of tickets and deploy fixes across level 1 to 3 issues

PLUS we give you an extra day annual leave per year on your birthday because who wants to work on their birthday!

We also run a charitable initiative called IT For Good, giving back to the underprivileged in our community to deliver better technology outcomes.

Does this sound like you?

If you believe you’ve got what it takes to be successful with us, please submit your application consisting of your resume and a cover letter outlining why you would be perfect for the role and how you align to our company values.

You can read more about Clarity Technology Group by visiting www.findclarity.com.au