The role in a nutshell:

• You will resolve complex technical issues, taking ownership of high-level technical problems across hardware, software, networking and cloud environments, ensuring effective resolution and root cause analysis
• You will lead technical escalations, serving as the final point of escalation within the service desk, mentoring and guiding level 1 and 2 technicians to uplift team capability.
• You will enhance IT infrastructure by designing, implementing and optimizing solutions that improve system performance, security and reliability across client environments.
• You will drive proactive service delivery, identifying trends and recurring problems, leading problem management efforts and contributing to the development of proactive strategies to prevent future issues

To be successful, you will need:

• Previous experience in a level 3 support role, ideally in an MSP environment
• You have advanced knowledge of IT systems, including Windows Server, Active Directory, Microsoft 365, Azure, VMware/Hyper-V, networking, backup and disaster recovery solutions, and you have a solid understanding of cybersecurity principles and how to apply them in client environments
• You have experience with PowerShell or similar scripting languages to automate repetitive tasks and improve system management
• Excellent communication and relationship-building skills and ability to work with technical and non-technical stakeholders.
• You are customer-focused, with a passion for providing excellent service.
• You must be based on the Gold Coast, with a valid work permit

Why should you apply?

• This is an opportunity to work with a strong business and a variety of customers, where no 2 days will be the same
• Located on the Gold Coast: need I say more?
• Opportunities for growth and progression will be offered

About our client:
Our client is a managed IT solutions provider, and their priority is to ensure business continuity for their customers. They work closely with businesses to allow them to be more productive through the right utilization of technology.
Partnership being key, they know businesses and know how critical the stability of their operations is. They provide a variety of technical services including managed services, cloud services, web hosting and development, taking the load of their customers and ensuring their peace of mind. The results are there: over 230 businesses trust them to manage their IT requirements.
This role is a newly created opportunity due to growth.

How to Apply?
If this sounds like you or for a confidential discussion about the vacancy and your situation, please contact me on Whats’app on +6421 786 160 or email me your CV on [email protected] . If you are interested in this position but your experience doesn’t align perfectly with every point in the description above, please get in touch anyway! Our client is about building a diverse and inclusive workplace and recognizes that everyone possesses a unique set of skills, knowledge, experience, and that everybody is different and unique! You may just be the right candidate for this role, or any other we may be recruiting now or in the future.

We are a Circle Back Initiative Agency – We commit to respond to every applicant.