• Level 1 IT Support Engineer - $65,000 - $75,000 + Super
• Level 2 IT Support Engineer - $80,000 - $90,000 + Super
• Based just south of Brisbane CBD

A client of ours are a fast-growing organisation are on the lookout for a Level 1 and a Level 2 Service Desk Analyst to join their internal IT team. This business powers some of Australia’s most critical industries, with a strong focus on innovation and real-time systems.

As part of the service desk team, you'll play a key role in supporting the tech that keeps their systems running — from the office to the field. Whether it’s troubleshooting user issues, managing tickets, or assisting with remote site connectivity and systems, you’ll be working in a dynamic and hands-on environment where no two days are the same.

Key Responsibilities

Level 1 – Service Desk Support:

• Act as the first point of contact for internal IT queries (phone, email, in-person)
• Troubleshoot hardware, software, and connectivity issues
• Log and track incidents and service requests via ticketing systems
• Assist with user account creation, password resets, and basic support tasks
• Escalate unresolved issues to Level 2 or senior technical staff

Level 2 – Service Desk Support:

• Take ownership of escalated tickets and complex technical issues
• Provide support across desktop, mobile, networking, and infrastructure systems
• Assist with application support, system maintenance, and documentation
• Monitor and manage ticket queues, ensuring timely resolution
• Support rollout of upgrades, updates, and new technologies

What They're Looking ForLevel 1:

• Previous experience in a service desk role
• Strong communication and customer service skills
• A solid understanding of Windows environments, Microsoft Office, and basic networking

What They're Looking For Level 2:

• Demonstrated experience in a Level 2 or similar support role
• Confident troubleshooting hardware, software, and networking issues
• Familiarity with Microsoft 365, Active Directory, endpoint management tools, and remote support systems
• Experience supporting users across both corporate and field-based environments is a plus

If either one of these roles sound like you, then please press APPLY now or reach out to [email protected] for more info!