ABOUT US

Dovida is a national provider of high-quality, person-centered home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

About this opportunity

As a Care Manager, you will be responsible for ensuring the highest quality of care for both potential and existing clients. This role requires you to manage the overall client experience, working closely with our dedicated office team to ensure seamless service delivery. You will champion the best interests of our clients while driving the achievement of our business goals.

In this role you will work closely with our clients located within the Brisbane North and Moreton Bay region. Currently our office is located in Margate however we will be moving to a new location between North Lakes and Redcliffe Peninsula area in the next three months.

Why join us?

Hybrid working arrangements - with flexibility to work in office, at home or be on the road!

Permanent full-time position, 38 hours per week, with 8-hour workdays, Monday to Friday between 7:00 AM and 6:00 PM.

Strong support from Dovida’s national office network to ensure a smooth and effective rollout of Support at Home.

A fun and supportive team

Annual Appreciation Day

Access to our Employee Assistance Program

Birthday Day Off

Exciting Social events

A rewarding career where you can make a positive difference in the lives of seniors and their families.

A company that recognizes and appreciates the value of the work that you do.

Key Responsibilities

Planning, managing, coordinating, and reviewing client goals through a wellness and reablement lens.

Actively communicate with team members and clients to develop care plans.

Formalize agreements with the client and client’s family about the care services to be provided and costs involved.

Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about Caregiver Performance.

Meeting with clients and their families face to face to discuss and review current care plans and goals.

Drive client growth by building strong relationships, identifying care needs, and promoting Dovida’s services to ensure high-quality support and increased client engagement

About you

Previous and relevant experience working with seniors or aged care.

Home Care Package experience or the ability to quickly acquire HCP guideline knowledge is highly desirable

Ability to effectively communicate with strong people management skills

Proficient in using the Microsoft Suite with strong skills in Excel, Word & Outlook

Strong administration and communication skills

Highly efficient and organized with proven time management skills.

Able to work under pressure and multitask shifting priorities.

Strong written and verbal communication skills

Must hold a valid Australian Driver’s License

Ability to travel around the Brisbane Northern Suburbs & Moreton Bay Region!

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.