We2Care

Townsville, Northern QLD

Aged & Disability Support (Community Services & Development)

Full time $80,000 - $120,000

About Us

We2Care is a Queensland based company with its head office located in Townsville, offering support to individuals living with disabilities, mental health, the aged, and Veterans. Our point of difference is our approach to matching participants and support staff. We are proud of our participant and staff diverse skills and backgrounds allowing us to tailor our supports to the participants needs through a person-centered approach. We2Care’s approach of providing high-quality services that recognize the importance of self-determination, active participation and capacity building help our participants achieve realistic goals.

About the Role - We are seeking appropriately qualified and experienced applicants with a knowledge of contemporary practices in the disability or aged care sector. Reporting to the General Manager, this role will provide leadership to our most important employee’s - our support workers. You will be overseeing a mix of Supported Independent Living (SIL) and Community Participants in Townsville. This role will also need to facilitate growth and create opportunities for We2Care.

About you

Excellent interpersonal skills

Demonstrated high level written communication skills

Strong administrative, organisational and time management skills

Ability to work autonomously and as part of a team

Aged Care or disability Experience

Able to adapt in a fast-paced service environment

Be able to participate in an on-call Roster

Tasks & responsibilities

The primary Tasks & responsibilities of the Disability Service Manager includes – staff management, mentoring, developing staff skills in the delivery of a person-centred approach, as well as ensuring compliance within the NDIS framework.

Rostering staff that place the participant at the centre of service delivery exercising maximum choice and control, responding to participants choices, and comply with risk management principles including WH&S.

Financial Management to ensure services are delivered as agreed and vacancies management

Mentor Support Workers in performance management and ensure processes and procedures are followed in reference to staffing matters.

Maintain and update records in the Participant Information Management System.

Commitment to continuous improvement principles and adherence to the set quality standards.

The Service Manager have seven key areas of responsibility: 1. Problem Solving 2. Participant Focus 3. Stakeholder Engagement 4. Financial Management 5. People and Capability 6. Information and Knowledge Management 7. Quality Management and Improvement Please address in your cover letter how you meet the following selection criteria in line with the duties and responsibilities below.

Demonstrated effective planning and organising skills in a high-volume work environment with the ability to deliver multiple outcomes within tight timeframes and with attention to details.
Evidenced experience in a roster environment, including the ability to complete required allocations accurately and in a timely manner.
Experience supervising staff and the ability to implement staff training and development, manage performance and ensure adherence to policies and procedures.
Experience with supporting people achieve their goals and mentoring support workers in areas such as personal care, health and well-being, active community participation and skill development.
Understanding of challenging behaviour and of positive behaviour supports plans’, and an ability to develop this understanding in others.
Thorough understanding and commitment to Disability Services Act and Standards, Work Health and Safety and Equal Opportunity.
Undertake on-call duties as required
Has knowledge of the NDIS Pathway including – NDIS plan breakdowns, funding allocations, reviews, intakes, and report writing.
Mandatory Qualifications - A relevant Primary Health, Allied Health, Business or Community and Social Service qualification or equivalent experience in Disability or Aged Care.

Mandatory Documents Required:

Australian Drivers licence

NDIS Screening and Blue Card

Current Police Check with more than 12months Validity

Current CPR and First Aid

NDIS New Workers Orientation Module

Comprehensive Car Insurance

Applications must be submitted through the indeed website and include: A cover letter detailing relevant knowledge, skills, and experience. In addition, the cover letter should address the selection criteria pertained in the Position Description
A current resume, outlining a detailed work history and any training/qualifications undertaken.
Please note that applications that do not attach a cover letter will not be shortlisted and only shortlisted applicants will be contacted. This is a great opportunity to join a progressive and growing provider of NDIS, Aged Care and DVA services.

Job Types: Full-time, Permanent

Pay: $80,000.00 – $120,000.00 per year

Schedule:

Day shift

Ability to commute/relocate:

Aitkenvale QLD 4814: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

I acknowledge that I will be required to partake in an on call roster

Work Authorisation:

Australian (Required)

Work Location: In person