Front Office & Client Engagement Coordinator

Salary: $55,000 – $65,000 + super + bonus

Location: Clayton

Type: Full-time | On-site

About the Role

We’re looking for a highly organised and energetic Front Office & Client Engagement Coordinator to be the face and heartbeat of our business. You’ll combine client service, reception, and administration skills to keep things running seamlessly across the office.

This hands-on role involves coordinating client appointments, following up on documents, managing bookings, supporting management with admin tasks, and helping with marketing and staff events. If you’re proactive, detail-oriented, and thrive in a busy environment where no two days are the same — this role is for you.

Key Responsibilities

Manage front office operations, client communication, and appointment coordination.

Make pre- and post-appointment calls to clients and follow up on required documents.

Support management with scheduling, admin, and daily coordination tasks.

Assist in managing the marketing calendar and booking meetings with partners.

Organise staff functions, events, and internal activities.

Maintain accurate client records and smooth communication between clients and internal teams.

Deliver exceptional customer service across phone, email, and in-person interactions.

Skills & Experience

Previous experience in administration, reception, client services, office coordination, or customer service.

Excellent organisation and multitasking skills with strong attention to detail.

Confident communicator with a friendly, professional manner.

Ability to prioritise tasks and handle multiple responsibilities at once.

Strong initiative — someone who sees what needs to be done and makes it happen.

(Bonus) CRM, marketing coordination, or events experience.

Why You’ll Love It

Diverse, fast-paced role that keeps you engaged every day.

Supportive, close-knit team that values initiative and reliability.

Genuine opportunities for growth into senior coordination or operations roles.

A chance to be the person who keeps the office — and the client experience — running like clockwork.