Shine Social & Communities (Shine SC) is an established NDIS Service Provider founded in 2019 with a vision to ethically provide participants, families, and carers with a holistic approach to health and wellbeing.
Our mission is to empower individuals to live their best lives — both now and into the future — through quality, person-centred services that create real and lasting change.

As Shine continues to expand, we are seeking an experienced and passionate Service Coordinator to oversee community caseloads, drive the growth of our Supported Independent Living (SIL) division, and support our Service Delivery Department in achieving operational excellence.

Why work for Shine SC?

Competitive salary exceeding industry standards

Permanent, full-time employment with genuine career progression

Regular training and upskilling opportunities – we invest in developing our people so they can be their best for the participants they support

Flexibility and work-life balance

Reputable registered NDIS provider known for quality, integrity, and person-centred care

Dynamic and supportive team culture – where collaboration, innovation, and social impact drive everything we do

About the Role

As a Service Coordinator, you’ll play a vital leadership role overseeing community-based supports, managing a diverse participant caseload, and guiding teams across multiple service areas.
You’ll also support the ongoing growth and operational development of our Supported Independent Living (SIL) portfolio, ensuring quality, compliance, and participant satisfaction are consistently achieved.

You will work closely with the Service Delivery and Operations teams to:

Coordinate and oversee a community support caseload, ensuring high-quality, person-centred outcomes

Build strong relationships with participants, families, and external stakeholders

Support the ongoing growth and sustainability of Shine’s SIL services

Provide leadership, mentoring, and training to frontline staff

Oversee compliance, risk management, and continuous improvement across all services

Collaborate with internal teams to streamline service delivery and drive department goals

Candidate qualifications:

Our ideal candidates will possess the following:

A background in disability, nursing, allied health, psychology, or social work

A strong understanding of the NDIS framework, particularly SIL operations

Prior experience in a SIL coordinator/management role, preferably in a High Intensity setting (Essential)

Assist Clients with Medication Skillset trained (Essential)

Mental Health First Aid (Essential)

Relevant qualifications in Health, Community Services or Management (Cert IV, Diploma or tertiary qualification) (Essential)

Current First Aid/CPR Certificate

Current Driver License

Current Comprehensive Car Insurance and own vehicle

Police Check

Current NDIS Workers Screening & Working with Children Check

If you are ready to make a genuine difference in the lives of others, while contributing to the growth of a forward-thinking organisation, we would love to hear from you.

Apply now to join a team that’s redefining what quality disability support looks like in Australia.

Please get in contact today with Ashleigh (07 5472 0713) or [email protected].