About the company

BigDog Support Services is a Registered NDIS Provider committed to ensuring that people with a disability have a choice and can live as independently as possible; that they can achieve economic participation and social inclusion and that the support that they receive from our organisation is flexible and responsive to their needs.

BigDog is focused on providing high-quality service and participant satisfaction.

About the role

The Service Coordinator is responsible for growing the Service and ensuring program sustainability over the short, medium and long term and requires the person to present a positive and professional image of BigDog when interacting with participants, family members, advocates, service providers, funding bodies and the general community.

As this role has a strong leadership focus, a personal commitment and passion for excellence is essential.

Key duties

Undertake new client sign ups, risk assessments, support calculators in line with the participant onboarding procedure.

Engage with a broad range of stakeholders including support coordinators, participants, and family members/guardians to facilitate quality supports.

Drafting and development of participant NDIS reporting and monitoring of participant funding

Contribute to medication management procedures for participants

Act as first/second line within the operations team for response in incident management of NDIS participants

Coordinator of support workers providing services to participants

Perform monthly audit and quality checks to ensure service standards are being adhered to

Monitor and ensure participant information is up to date within BigDog's client management system

Engage in regular feedback and check-ins with participants.

Assist with rostering where required and ensure that participant needs can be met prior to commencement of services.

Sets base rosters and updates notes for shifts.

Assist with all administration duties

Skills and experience

Personal attributes

A positive attitude

Sound interpersonal skills

Values consistent with working within the disability sector

Ability to manage and supervise a team

Honest and trustworthy with high ethical standards

Essential requirements

A strong level of effective oral and written communications skills

Competency in the use of the Microsoft Office Suite

Possess excellent time management skills

Communicate effectively with immediate work team/work area/individual; convey straightforward information to a range of people and act on feedback constructively

Group facilitation and presentation skills

Work with and adapt to a diverse range of people with different life styles and work styles

Show a supportive and cooperative approach to interaction with others

Focus on the needs of participants and provide quality service

Additional requirements

Apply feedback to improve performance

Exercise sound judgment

Make choices between a range of options within established procedures/standards and guidelines

Certificate IV in Community Services or similar is desirable or must be willing to obtain.

Must be willing to take on-call phone on a rotating roster.