WHY IFYS

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

About the opportunity

IFYS currently has a newly created opportunity for a Service Coordinator – Wide Bay to join our Advance to Zero Homelessness initiative in the Wide Bay region.

This role is responsible for convening and facilitating multi-agency service coordination meetings, supporting individuals and families on the By-Name List (BNL) through housing pathways and wrap-around services. The Service Coordinator will work closely with health and housing sectors to support the shared mission of creating a community where homelessness is rare, brief, and non-recurring.

What’s on offer?

• Fixed term, part-time employment
• Contract until 30th June 2026, 60.8 hours per fortnight
• Office based in Hervey Bay, work throughout the Wide Bay Region
• Salary base $88,000 per annum + superannuation – IFYS is committed to gender pay equity
• Motor vehicle allowance $185 per week
• Excellent salary packaging options (package up to $15,900 per FBT year)
• Training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• Facilitate multi-agency service coordination meetings and community engagement workshops that are aligned with Project Zero methodology and responsive to sector needs
• Track actions and outcomes for individuals and families on the BNL using CSnet and Excel
• Collaborate with Wide Bay Hospital and Health Services to align housing and health pathways
• Strengthen partnerships with councils, domestic violence services, youth providers, and other stakeholders
• In collaboration with the Project Lead, support frontline staff to apply the Australian Homelessness Vulnerability Triage Tool (AHVTT) and Project Zero methodology
• Promote campaign membership and engagement to create service directories, prioritise memberships based on system gaps for people experiencing homelessness
• Provide detailed monthly updates, and feedback to the Zero Steering Group and contribute information for stakeholder reporting

To be successful in this role you will have

• Demonstrated professional experience in housing, homelessness, or community services sectors
• Strong facilitation, coordination, and stakeholder engagement skills
• Proficiency in data tracking and reporting tools (Excel, CSnet)
• Understanding of Housing First principles and Zero methodology
• Excellent interpersonal, written, and verbal communication skills
• A Certificate IV or higher qualification in a relevant area is highly regarded

Must hold or be willing to obtain if successful

• Valid Queensland open driver's license with no restrictions, and own reliable transport; clear traffic record
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Criminal History Check (a new check will be conducted through IFYS systems)
• Ability to provide two recent line manager references including your current employer

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Applications close at 5:00pm on Friday 14th of November 2025, applications received prior will be accepted but may not form part of the initial candidate pool.

If you would like further information on this role, please call (07) 5438 3000 and ask to speak to Josh from the Recruitment team.