About Meraki Care

At Meraki Care, we believe in delivering support with heart, empathy, and purpose. We’re seeking a dedicated and organised Service Coordinator to join our passionate team and help ensure our participants receive exceptional care and support in their daily lives.

About the Role

As a Service Coordinator at Meraki Care, you will be responsible for overseeing the day-to-day coordination of participant supports across our Supported Independent Living (SIL) homes and community services.

This role involves working closely with participants, families, staff, and other stakeholders to ensure high-quality, person-centered support and smooth service delivery.

You’ll take the lead in managing staff teams, maintaining compliance and documentation, and ensuring each participant’s goals and needs are consistently met.

Key Responsibilities

Coordinate participant onboarding and ensure a smooth transition into Meraki Care services.

Liaise with participants, families, and external stakeholders to foster strong, collaborative relationships.

Conduct regular house visits to monitor participant wellbeing and ensure the smooth running of SIL houses.

Oversee staff management and team performance, providing support, guidance, and supervision.

Manage rosters for small teams, including managing daily shift changes and coverage.

Maintain accurate documentation and daily records for each participant in line with NDIS requirements.

Organise and coordinate participant appointments, community access, and day-to-day activities.

Prepare, review, and update participant reports and support plans.

Ensure the efficient, safe, and person-centred operation of SIL houses and services.

Uphold compliance with NDIS Quality & Safeguards standards and Meraki Care policies.

About You

Previous experience as a Service Coordinator, Team Leader, or Support Coordinator in the disability sector (preferred).

Excellent communication, leadership, and problem-solving skills.

Strong organisational and time management abilities.

High attention to detail and a commitment to maintaining accurate records.

Experience using rostering and client management systems.

Understanding of NDIS guidelines, SIL operations, and person-centered practice.

Why Join Meraki Care?

Supportive, values-driven workplace culture.

Opportunity to make a genuine difference in the lives of people with disabilities.

Ongoing professional development and training opportunities.

Competitive salary and flexible working arrangements.

How to Apply

If you’re ready to bring your passion and professionalism to a team that truly cares, we’d love to hear from you!

Please submit your resume and a cover letter outlining your experience and interest in the role.