Service Delivery Coordinator – NDIS Supports

North Brisbane | Full-time | Make a real difference every day

About Us
At Complete Care Assist, we are committed to providing high-quality, person-centred support that empowers our participants to live independently and achieve their goals. We are a family-owned and values-driven NDIS provider, and we're looking for a passionate and experienced Service Delivery Coordinator to join our growing team.

About the Role
As a Service Delivery Coordinator, you'll be the key link between our participants, their support networks, and our support workers. You'll ensure services are delivered safely, effectively, and in line with NDIS standards – all while maintaining a strong focus on advocacy, choice, and control for our participants.

This is a dynamic and rewarding role where no two days are the same. You'll oversee a participant caseload, manage and develop support teams, and play a critical role in ensuring ongoing compliance and continuous improvement across our services.

Key Responsibilities

Develop, implement, and review participant documentation (Service Agreements, PSPs, Risk Assessments, etc.)

Advocate for participants to access funding, supports, and meaningful activities

Build and maintain positive stakeholder relationships (participants, families, coordinators, allied health, etc.)

Manage and review incidents, including staff and participant follow-up

Provide supervision, training, and guidance to support teams, ensuring compliance and quality of care

Lead staff in complex or emergency situations with confidence and professionalism

Support rosters and recruitment within your participant caseload

Maintain compliance with NDIS standards and ensure audit readiness

Work collaboratively with the management team to identify and implement service improvements

Participate in on-call duties, as required

What You'll Bring

Minimum 3 years' experience in NDIS service coordination, case management, or similar disability support role

Minimum Cert IV in Community Services (or equivalent)

Strong understanding of the NDIS framework and quality standards

Excellent communication, leadership, and problem-solving skills

NDIS Worker Screening & Blue Card

First Aid & CPR certification

Current Driver's License, reliable vehicle & comprehensive car insurance

Australian citizenship or permanent residency with unrestricted right to work in Australia

Why Join Us?

Be part of a supportive, values-driven team that genuinely cares

Opportunities for growth and professional development

Make a tangible difference in the lives of people living with disability

Competitive pay aligned with SCHADS Award + benefits

How to Apply
If you're passionate about quality support and ready to take the next step in your career, we'd love to hear from you. Click Apply Now and join our mission to deliver care that counts.