Join a friendly, tech-savvy specialist practice in Box Hill.
We’re a fully paperless clinic and we’re seeking a warm, organized and enthusiastic Medical Receptionist who loves using technology to keep patients, doctors, and referrers in sync. As the face of our clinic, you’ll anchor an exceptional customer-service experience that underpins outstanding nephrology care.

About the role

Employment type: Part-time to full-time, 4–5 days/week (flexible)

Location: Box Hill, VIC (close to public transport; parking provided if needed)

Start: ASAP (flexible for the right candidate)

Pay: $30–$40 per hour + super, commensurate with experience and the relevant Award

What you’ll do

Welcome patients, manage check-ins/check-outs, and provide clear pre- and post-appointment information. Patients feel looked after at every step, from enquiry to post-visit follow-up.

Coordinate appointments, recalls, and admissions; basic triage within scope

Manage high-volume phones and end-to-end correspondence via email, including eReferrals and clinical documents

Process Medicare / ECLIPSE / DVA / TAC / WorkSafe claims; take payments; reconcile end-of-day banking

Keep patient demographics and documents accurate in the EMR; uphold privacy and confidentiality

Prepare clinic sessions, scan and index results, support doctors with day-to-day admin

General reception tasks: mail, stock control, forms and repeats tracking

The front desk hums with teamwork, respect and practical support.

You’ll bring

Strong IT proficiency (we are a paperless practice): confident with e-fax, scanners, printers, PDFs, and file management

Prior medical reception experience (specialist rooms or GP)

Confident use of Xestro and Zedmed (EMR) and Google softwares (Gmail, Google Docs, Google Tasks, etc)

Working knowledge of Medicare item numbers, informed financial consent, and billing best practice

Excellent phone manner, empathy, clear written communication, and attention to detail

Calm under time pressure; reliable follow-through and teamwork

Ability to multi-task and manage competing prioritis

Nice to have (not essential)

Experience coordinating and managing waitlists

Understanding of referral validity, diagnostic bookings, and clinical correspondence workflows.

Compliance

National Police Check (or willing to obtain)

Up-to-date immunisations per healthcare policy (including COVID-19)

Full Australian work rights

Why join us

Supportive specialist team with structured onboarding and training

Respectful, patient-centred culture and modern rooms in Box Hill

Transparent pay band: $30–$40 p/h + super, with growth opportunities

Stable roster with flexibility across 4–5 days/week. No rostered weekend or after-hours work.

Great friendly team environment, providing the right blend of autonomy, decision-making and teamwork.

How to apply (via Seek)

Click Apply on Seek and upload:

Your CV, and

A 1-page cover letter outlining your medical reception experience, IT proficiency, and availability.
Shortlisted candidates will be contacted for interview. Applications are reviewed as they come in.