The Hotel Grand Chancellor is currently looking for a Senior Duty Manager to join our amazing team!

At the Hotel Grand Chancellor, we are committed to our team members and believe our team members are our greatest asset. We are seeking a leader who is committed, dedicated and organised with outstanding leadership skills to ensure the success of all Front of house operations while supporting the smooth running of the hotel’s overall day-to-day activities.

As Senior Duty Manager of HGC, Adelaide, you’ll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations across Front Office and Housekeeping. We are seeking a committed, dedicated and organised individual with outstanding leadership skills to lead these departments effectively.

About you:

· 3+ years of experience in hotel front office operations, ideally in a leadership role within a fast-paced hotel.

· Strong understanding of occupancy and yield manager strategies, with a track record of maximising average room rate and revenue

· Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.

· Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.

· Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement

· Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.

· An inspirational, motivated and positive attitude

· Passionate about achieving an above standard level of guest satisfaction.

· Proven outstanding organisational skills.

Your responsibilities however, not limited to:

· Assisting the Executive Assistant Manager with Food & Beverage operations and Chief Engineer with Maintenance operations.

Acting as the primary contact for operational or guest issues during the shift, and ensuring a smooth coordination between departments

Management of all front office team members including, providing support to ensure the most successful onboarding experience, provide continuous support and training to keep your team engaged and motivated.

Ensure that all team members are aware of all current hotel policies and procedures.

Managing emergency and security situations as they arise.

In conjunction with the EAM and Chief Engineer, monitor and support back of house activities, supplier coordination and property maintenance.

Successful implementation of practices to retain and attract a high functioning team culture.

Manage and handle all guest feedback in an efficient and courteous manner and follow through to make sure they are resolved above a satisfactory level.

Ensure all team members guest service is above satisfactory to ensure our guests are receiving consistent and exceptional service.

Ensure all departments SOP’s, checklists are up to date and adhered to.

Ensure all key performance indicators including revenue generation (Average Room Rate, Occupancy), Expense (Per Available Room, Per Occupied Room, Percentage %), Labour cost per operating department, budget profit targets are achieved.

Review all financial reports including, flash reports, adjustments, voids, reversals, discrepancy reports are actioned and followed up.

Ensure compliance with WHS and other regulatory requirements.

What you will receive from us:

Exceptional industry leaders who will value your hard work and commitment.

Ongoing training and support.

Create opportunities for career development.

Competitive salary with great work perks.

Staff meals whilst on shift.

Staff car parking.

Food & Beverage discounts.

Accommodation discount.

Uniform and dry cleaning of business suits used for work.

Reimbursement for mobile phone.

This position is being offered on a permanent full-time basis. You must be flexible and able to work a 7-day roster incorporating days, nights, weekends and public holidays.

Please forward your resume and cover letter detailing your relevant experiences and why you believe you will be the right fit.

Please note, only candidates that best meet the above criteria will be short listed and contacted.