As a Customer Liaison & Admin Support Officer, you’ll play a central role in ensuring customers receive clear communication and quality service at every stage of their project. This role involves a mix of customer communication, internal coordination, job tracking, invoicing, and general administration.

Key Responsibilities:

Act as the main point of contact for customers from enquiry through to completion

Provide updates and resolve day-to-day issues via phone, email, SMS, or in-person

Enter and track jobs in spreadsheets and internal systems

Manage sales calendars and schedule appointments/site visits

Send invoices, process payments, and follow up on unpaid accounts

General admin duties, including answering phones and supporting sales/accounts

Skills & Attributes:

Highly organised with great attention to detail

Strong communication skills - phone, email, and face-to-face

Confident multi-tasker in a fast-paced environment

Able to work independently and take initiative

Comfortable using spreadsheets, calendars, email, and (ideally) Xero

Customer-focused and a true team player

Experience:

1-2 years in customer service, admin, or project coordination

Experience handling customer communications and invoicing is essential