Are you interested in supporting people within your local community?

Are you passionate about contributing to an organisation with an important cause? Do you have exceptional skills in forming client relationships, and working collaboratively in a team? Are you experienced in administration and working with clients (or tenants) to achieve positive outcomes for their requests?

We might just have the role you’re looking for! Homes North is a highly reputed not-for-profit organisation with offices in New England North West NSW. We are looking to hire a new team member in our Tamworth office to join our Asset Team as a Customer Service Repairs Coordinator.

As a Customer Service Repairs Coordinator, you will take charge of organising repairs for our tenants and maintaining effective communication with our contractors. This role plays a pivotal part in ensuring the upkeep of our properties and overseeing routine maintenance. You will be responsible for addressing tenant and contractor inquiries, handling complaints, and diligently following up on work orders. You will also be the first point of contact for our Tenants via our call centre.

With extensive client contact, this role is centred around delivering exceptional customer service and building and nurturing strong relationships with both internal and external stakeholders. If you are passionate about client engagement and are eager to contribute to our mission, we encourage you to apply for this exciting opportunity.

This is a 36 hour per week role, located in Tamworth.

Applicants must have:

ESSENTIAL:

Excellent customer service

Strong verbal and written communication skills

Strong self-management

Ability to work collaboratively with a wide and varied range of stakeholders

Previous administration experience

DESIRABLE:

Experience within administration of the real estate, building or construction industry

Previous experience in a not for profit organisation

Who we are:

Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it our business to create secure, affordable and sensitively managed housing opportunities for low income households.

Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognizes the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable home ownership.

Benefits of working for Homes North:

Discover the exciting world of Homes North, where we prioritize the well-being and satisfaction of our valued team members. As a company at the forefront of the housing industry, we understand that a motivated and content workforce is the cornerstone of success. That's why we take pride in offering a comprehensive range of benefits that go beyond the ordinary, ensuring our employees thrive both personally and professionally.

Some of these include:

The opportunity to work as part of an organisation that makes a difference in people’s lives

Supportive, family friendly culture

Flexible Working Arrangements

Professional development opportunities

Employee Assistance Program

Wellbeing portal

Benefit options with various savings (financial and non-financial)

Tax concessions through salary packaging that increase your take home wages

Attractive wages

Applications close 11th November 2025.

For a confidential discussion please contact Chloe Ballantine on 026772 5133. Alternatively, please email enquiries to [email protected]

Please note – we are unable to accept applications submitted directly via email. Please ensure you apply through SEEK to be considered for this role.