Join the Energy Revolution with E-Green Electrical!

Join a dynamic, fast-growing leader in the energy efficiency field and help shape the future of sustainable living. Are you highly organised, customer-focused, and ready to make a real impact? Do you thrive in a fast-paced, high-energy environment where your contribution truly matters? This is your chance to shine!

Overview

We are seeking a proactive, highly organised individual to join our team at E-Green Electrical. This dual-role combines Customer & Warranty Coordination with Office Management responsibilities. You will ensure smooth scheduling, effective communication, professional customer service, and a clean, well-organised office environment. This role reports directly to the Operations Manager.

Key Responsibilities

Customer & Warranty Coordination

Schedule and coordinate tradesmen for installations, service calls, and warranty works.

Manage the end-to-end warranty process: log claims, track progress, liaise with suppliers, and follow up until resolution.

Serve as the primary contact for customers regarding bookings, rescheduling, and warranty updates.

Support the Operations Manager with daily scheduling updates, workload forecasts, and escalation of issues.

Maintain accurate records of jobs, bookings, and warranty claims in CRM systems (Monday.com, Zendesk, etc.).

Proactively communicate with customers to confirm bookings and provide updates on warranty progress.

Liaise with tradesmen to ensure they have correct job information, parts, and scheduling clarity.

Provide weekly reports to the Operations Manager on job scheduling efficiency and warranty status.

Office Management

Oversee general cleanliness, organisation, and presentation of the office.

Ensure essential supplies (coffee, milk, paper towels, cleaning products) are consistently stocked.

Manage kitchen duties, including putting away dishes and maintaining tidy common areas.

Arrange washing and replenishing of hand towels and other shared items.

Coordinate with cleaners, suppliers, or contractors for office maintenance as needed.

Support the team by creating a positive, organised, and professional workspace environment.

Skills & Attributes

Strong organisational and time-management skills.

Excellent communication and customer service abilities.

Minimum of 3+ years customer service experience required.

Confidence in liaising with tradesmen, customers, and suppliers.

Ability to multitask in a fast-paced environment.

Proficiency with CRM/scheduling systems (experience with Google Calendar, Monday.com, or similar is a plus).

Training will be provided on specific CRM and scheduling systems to support candidates with transferable skills.

Minimum of 1+ years experience with CRM/scheduling systems required.

Intermediate level proficiency with CRM and scheduling systems is required to effectively manage customer coordination and warranty tracking.

Detail-oriented with a proactive, problem-solving mindset.

Pride in maintaining a professional and welcoming office environment.

Australian work authorisation is required for this position.

Why Choose E-Green Electrical?

Dynamic & Supportive Team – Join a passionate, driven team that values collaboration and getting things done efficiently.

Customer Impact – Play a key role in ensuring customers receive smooth, professional service and timely warranty support.

Career Growth – Opportunities to take on more responsibility and advance within operations or customer success.

Rewarding Work Environment – Enjoy a well-organised, professional, and positive office culture.

Professional Development – Access to training and tools to grow your skills in customer service, scheduling, and office management.

Make a Difference – Help clients save money and reduce their carbon footprint while keeping our office and operations running smoothly.

Office-based role, Monday to Friday, 8:30 AM – 5:00 PM.