Administration Assistant | Customer Service

About the Business:

Bacchus Wine Merchant is a well-respected wine distribution company, representing premium wineries from Australia and around the world. Over the past 20+ years, we have worked tirelessly, bringing thousands of venue partners together with our network of premium domestic and international wineries.

Bacchus supplies and services B2B wholesale trade channels including hotel groups, bars, restaurants, and retail stores across New South Wales, ACT, Victoria, Queensland & WA. Our team's mission is to become trusted wine advisors to an ever-growing client base, creating successful, long-term hospitality & retail partnerships.

About the Role:

An exciting opportunity has become available for a Customer Service Administration Assistant to join our rapidly growing team. Reporting directly to the Customer Service Team leader, we are seeking someone with an interest in harnessing their customer service in administration.

School leavers encouraged to apply.

Key facets of this role include:

Administer customer service support to customers via phone and email

Process customer orders, returns and exchanges

Ensure efficient flow of communication within the internal colleagues and external customers

Liaise with distribution warehouses, ensuring timely and precise communication

Providing administrative assistance and ongoing support for the delivery and smooth running of the service departments

About You:

You are an enthusiastic individual with a can-do attitude interested in building on their career in an exciting sector.

You must have the ability to work as a member of the team but also autonomously when given individual tasks.

We will provide all the training you need, however, what will set you apart:

Excellent communication skills, both written and orally

Prior experience using NetSuite (or similar ERP/order management system)

Confident computer skills including MS Word, Excel, and Outlook

Attention to detail

Enjoy being the “go-to” and self-motivated team member with a flexible can-do attitude

Benefits:

Supportive and friendly work culture

Career advancement and long-term opportunities

Yearly wine allowance

Training and development opportunities

Free on-site parking