About The Company:
My client is a well-established residential home builder known for delivering high-quality homes across Sydney for over 10 years. With a focus on client satisfaction, their team prides itself on transparent communication, streamlined processes, and a strong culture of support and collaboration. As the business continues to grow and embrace new technology, they are now looking to appoint a Senior Pre-Construction & Customer Service Coordinator to join their office-based team in Rhodes.

The Role:
This is a senior, hands-on coordination role, responsible for proactively driving each customer file from contract stage through to site commencement. Your day-to-day will involve:

Manage all pre-construction aspects of multiple client files, from contract preparation through to plan presentation meetings, and document preparation for council and third-party assessment;

Provide regular updates to clients on their house progress from pre-construction to maintenance;

Daily liaison of all departments within the business for multiple clients;

Management of client files through tools such as Onsite Companion and Constructive (internal portals)

Manage customer expectations and timelines across a multitude of different clients, projects and all of which were at different stages of the process;

Provide resolution and problem solving for clients experiencing difficulties with the process;

Liaise with third party brokers, bankers, council, developer, solicitors and other internal and external parties on behalf of the client to progress their file;

Report to the Pre-construction and Customer Service Manager and work alongside one other CSO.

Additional Ad-Hoc duties as required

About You:
You’re someone who takes ownership and thrives in a fast-paced, structured environment. Ideally, you bring:

5+ years of experience in a Pre-Construction, Customer Service, or Contracts Coordinator role within residential construction

Strong customer service skills and ability to communicate with clients, sales, councils, and internal teams

Confidence in decision-making and ability to progress multiple jobs simultaneously

A proactive attitude and desire to mentor and support others
Experience using portals like Onsite Companion, Constructive, or similar systems will be highly regarded.

Why Join:

You’ll join a supportive leadership team that value contribution and initiative

A genuine opportunity to step into a senior role and be seen as the go-to across the pre-construction journey

High-performing but down-to-earth culture with a steady pipeline of builds and ongoing tech improvements

Competitive salary dependent on years of experience in this exact role, ranging from $80k - $100k + Super