Location: Gunnedah, NSW

Contract Type: Full Time, 35 hours per week

Salary Range: Grade 8 ($1250.35 - $1380.15 per week + 12% Superannuation)

Application Deadline: 5:00pm, Monday 10 November 2025

A council truly passionate about community!

Gunnedah Shire Council is an integral part of the Gunnedah community, a vibrant, warm and friendly town surrounded by the expansive Liverpool Plains and framed by the Nandewar Ranges. At Gunnedah Shire Council we are committed to providing a friendly and helpful service to all stakeholders. We are dedicated to Gunnedah being a liveable and accessible community for all ages and demographics. Additionally, as a council we are proud to promote economic and business development in the region.

We are not only invested in the people of Gunnedah, but we are also heavily invested in its employees and their future careers.

Are you passionate about meaningful customer service?

Gunnedah Shire Council is seeking a motivated and collaborative professional to join our Customer Service team!

• Looking for a tree change? Enjoy a rural community lifestyle!
• Fantastic opportunity to advance your career in a vibrant local community!
• Receive an attractive salary up to $72,000/year (depending on experience/qualifications) PLUS super and salary packaging options!
• Additional benefits include relocation assistance for the right applicant, a paid rostered day off every three weeks, ongoing professional development opportunities and negotiable flexibility!

Our Next Business Support Officer in Customer Service

Reporting to the Team Leader Customer Service, you will be responsible delivering a high standard of customer service internally and externally. The role provides administrative support to the Corporate Services directorate to ensure it meets its administrative commitments to Council, customers and stakeholders

Key Responsibilities

• Be the first point of contact for customers via telephone and counter enquiries providing pleasant, accurate and timely responses on Council Services, products and activities.

• Ensure all correspondence is completed to the highest standard and meets Council's policies and procedures relative to corporate records management and the Customer Service Charter.
• Ensure all customer enquiries are identified and completed with a high level of efficiency, accuracy, friendliness and with a solution-oriented approach to foster goodwill and promote a positive customer service experience.
• Provide frontline customer service functions.
• Undertake accurate and timely cashiering duties including receipting of payments and end of day reporting processes.
• Possess a high level of knowledge relative to legislation, policies, processes, and standards relative to Local Government, Privacy Laws and Gunnedah Shire Council.
• Have a broad knowledge base of Council's departments, functions, and responsibilities.
• Maintain confidentiality, privacy and discrete handling of customer enquiries and concerns with compassion and as required by law.
• Provide Key User support for the team.
• Prepare and distribute memos, reports, correspondence, agendas and other attachments as requested by team members.

Key Requirements

• Qualifications in Business or Office Administration or equivalent of 3 years' experience in a high demand office environment.
• High level written and verbal communication skills with a high level of attention to detail and an ability to work under pressure and to strict deadlines.
• Demonstrate excellent customer service skill with an ability to work independently and initiative and work efficiently as part of a team.
• Demonstrated experience in cash handling and reconciliation procedures.
• High level computer, systems and database skill, including Customer Record Management Systems.
• Demonstrated commitment to continuous improvement.
• Excellent time management skills with the ability to assess and prioritise workloads.
• Demonstrated commitment to the principles of Work Health and Safety and Equal Employment Opportunity.
• Current NSW driver's license.

* While not required, desirable characteristics of a successful candidate could include:

• Previous experience in Local Government

No candidate will meet every single desired qualification or skill. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Why Join Gunnedah Shire Council?

Some of the benefits working for Gunnedah Shire Council include:

• Opportunity to make a meaningful impact on the community.
• Receive annual award salary increases with potential for further increases during performance appraisal cycles
• 35 hours per week
• Rostered day off every 3 weeks
• Long service leave after 5 years
• Salary packaging and salary sacrificing options available
• Supportive and dynamic work environment.
• Professional development and career growth opportunities.
• 4 weeks annual leave
• Access to employee wellbeing programs
• Active social club

For further information regarding this role please contact Jodie Renton, Team Leader Customer Service, on 02 6740 2100 or see the Position Description

How to Apply

Please read the Position Description by clicking on the link above. It is important to read this carefully to understand what the job involves.

No candidate will meet every single desired qualification or skill. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

If this sounds like you, click the Apply button below, complete the application form. Please ensure you answer all questions and upload a current resume and cover letter outlining your suitability for this role, as well as any copies of relevant qualifications that support your application.

Further information

As part of the recruitment process, suitable applicants will be required to complete pre-employment screening which may include relevant background checks, functional capacity assessment and drug and alcohol screening. Our recruitment process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes.

Email notifications may include application confirmation, interview invitations, request for references, and application outcomes. Please check your email regularly, including your junk email.

Council is an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidate of all ages and from all backgrounds.

For all enquiries regarding the application and recruitment process, please contact the People and Culture team on 02 6740 2100 or [email protected]