About Us

Buddiup Group (Almac Pty Ltd) is an NDIS registered disability services organisation that provides mentoring and supports for participants with disability to engage in customised health and wellbeing programs and their community. Our mission is to help participants develop healthier lives and stronger social connections through quality support that enables them to achieve their goals.

The Role

As part of our continued growth, we are seeking an experienced General Manager - Operations to lead our operational, risk, and governance functions. This is a senior leadership position responsible for ensuring the organisation operates effectively, safely, and in compliance with all regulatory requirements.

Key Responsibilities:

Operations

Responsible for day-to-day leadership and management of full-time and casual staff

Oversee staff recruitment, induction, and training processes

Manage participant and staff management systems

Oversee service delivery across all programs and services

Drive continuous improvement in operational efficiency

Develop and monitor team and organisational KPIs

Manage and mentor operational team

Governance

Lead governance processes including policy development and implementation

Ensure compliance with NDIS Practice Standards and regulatory requirements

Manage quality assurance processes and internal audits

Coordinate regulatory reporting and submissions to the NDIS Commission

Maintain relationships with key stakeholders and external agencies

Oversee organisational record keeping and documentation systems

Risk Management

Develop and implement risk management frameworks

Lead incident management and critical response processes

Ensure workplace health and safety compliance

Monitor and report on organisational risks

Manage complaints and feedback processes

Conduct risk assessments and implement mitigation strategies

About You

Essential:

Strong operational leadership and team management skills

Proven senior leadership experience in disability services, allied health or related health/community/education services sector

Excellent problem-solving and decision-making and leadership capabilities

Thorough understanding of NDIS framework, Practice Standards, and regulatory requirements

Demonstrated experience in risk management and governance frameworks

Experience managing compliance and quality assurance processes

Desirable:

NDIS Approved Provider experience

Relevant tertiary qualifications in business, health, or related field

Professional qualifications in risk management or governance

Experience with growth or organisational change

What We Offer

Remuneration $120,000 - $135,000 (negotiated on experience)

Opportunity to make a genuine difference in people's lives

Supportive team environment in growing organisation

Professional development and growth opportunities

How to Apply

Please submit your CV and a cover letter addressing the key selection criteria to the Managing Director – [email protected]

Applications close: Friday 14th November 2025

Buddiup Group is an equal opportunity employer committed to building an inclusive workforce.