Client Access Advisor

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work for us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

Full-time ongoing located at Deakin, ACT

Annual Salary $76,376.56 to $81,906.76, plus Superannuation, NFP Salary Packaging, Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

The Client Access Advisor works collaboratively to assist the smooth running of the RACR intake services, reception, and administrative services.

Duties

In consultation with the Client Services Team Leader, the Client Access Advisor is expected to:

· Provide service needs identification for clients and visitors including making appointments and general information about RACR services

· Perform basic risk assessment, screening and response at first point of contact

· Perform client intake functions, attending to telephone enquiries and connecting to appropriate referral services, where needed

· Perform client reception functions, including greeting clients and ensuring messages are promptly and accurately related to relevant staff

· Handle the organisation’s appointments efficiently and effectively using RACR’s client information system

What you’ll need to succeed

1. Certificate IV in Community Services or related field

2. Excellent observational, communication and interpersonal skills with an ability to interact sensitively with a diverse range of people

3. Experience in a fast-paced client facing workplace with a demonstrated ability to manage client needs

4. Able to work well in a team environment

5. Computer literate and demonstrated ability in data entry and sound organisational skills

For a full list of duties and selection criteria, please refer to the position description on our Careers site. To view the position description, click on the paper clip on the upper right side of the screen.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today!

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

For a full list of selection criteria, please refer to the position description. To view the position description, click on the paper clip on the upper right side of the screen. Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button on RACR's careers site.

For further information about the position or application process, please email [email protected].

Closing date for applications: Midnight on 26 October 2025