We are seeking a highly organised and proactive Business Manager to oversee and manage the day-to-day administrative and operational activities of the company. Experience in Window Furnishings is highly preferred. Someone with attention to detail.

The Role

This full-time, office-based role is central to ensuring the smooth and efficient running of all administrative, logistics, and customer-facing functions within the business. Working closely with the Director and installation teams, you will take ownership of end-to-end coordination — from customer inquiry through to installation and post-sale service.

Key Responsibilities

Oversee all administrative operations, including scheduling, order management, and workflow tracking.

Manage and coordinate all check measures, manufacturing orders, and installation timelines.

Supervise logistics, ensuring timely delivery of materials and efficient allocation of installation resources.

Oversee and maintain customer payment processes, invoicing, and financial record accuracy.

Manage supplier relationships and procurement of materials in line with project timelines.

Act as the key point of contact for customers, providing exceptional service and resolving issues efficiently.

Develop and implement process improvements to enhance operational efficiency and customer satisfaction.

Support the Director with reporting, business documentation, and administrative decision-making.

Provide leadership and oversight to administrative staff, fostering a professional and collaborative environment.

Coordinate with marketing and sales teams to ensure smooth integration of operational and promotional activities.

About You

Minimum 3–5 years experience in business management, operations coordination, or similar role (experience in window furnishings or construction/trades administration is highly regarded).

Demonstrated ability to manage competing priorities, deadlines, and operational complexity.

Excellent written and verbal communication skills with strong attention to detail.

Experience using MYOB and excel for order tracking and project management.

A proactive problem-solver with initiative, accountability, and a focus on continuous improvement.

Strong leadership and interpersonal skills, capable of fostering a supportive and efficient office culture.