🌟 Join Our Team at Black Truffle Catering - Office Administrator / Customer Service Representative 🌟

Are you an experienced professional with a passion for delivering high-quality catering solutions? Black Truffle Catering, a rapidly growing business in Melbourne, is seeking a dedicated Office Administrator / Customer Service Representative to join our dynamic team.

About Us: At Black Truffle Catering, we take pride in delivering exceptional catering services. Our focus is on providing top-notch solutions to our clients, ensuring memorable experiences for their functions and events.

Role Overview: As an Office Administrator, you will play a pivotal role in ensuring the smooth operation of our office and acting as the primary liaison between clients and the kitchen. The ideal candidate should thrive in a fast-paced environment, demonstrate attention to detail, and maintain a high level of professionalism under pressure.

Key Duties & Responsibilities:

Answering telephone calls and providing information on our products and services.

Serving as the first point of contact for clients, suppliers, and visitors.

Managing general correspondence with clients and suppliers.

Sorting and responding to emails promptly.

Preparing quotes and orders for client functions and events.

Accurately processing customer orders through our online system, ensuring correctness and confirmation with clients.

Assisting in organizing and preparing for functions, including running sheets, site access, delivery logistics, and staff coordination.

Collaborating with management to achieve goals and uphold the company's reputation.

Collaborating with the team on promotional and marketing material.

Preparing and issuing invoices.

Knowledge, Skills & Abilities:

Minimum of 5 years' experience in customer support and administration.

Ability to thrive under pressure, managing high call volumes and client requests.

Excellent problem-solving skills.

Proficiency in Word & Excel with strong computer skills.

Strong writing, analytical, and problem-solving skills.

Effective communication skills, both oral and written.

Proficient in operating standard office equipment.

Knowledge of organizational principles, planning, records management, and general administration.

High level of attention to detail.

What We Offer: A competitive salary awaits the right candidate, along with the opportunity to be part of a dynamic and growing catering business.

How to Apply: To express your interest, please send your cover letter and resume to [email protected].

Join us at Black Truffle Catering and be a key player in delivering excellence in the world of catering!