Customer Service & Administration Support
Thomastown, Melbourne VIC | Full-Time or Part-Time (Flexible Hours)

Supportive team | Flexible hours | Great salary | Newly created role in Thomastown

About the Company :

Our client is a well-established and respected business based in Thomastown, providing specialised service and maintenance solutions to customers nationwide. Known for their professionalism and long-standing relationships, they offer a friendly, team-focused culture and a supportive environment where everyone contributes to shared success.

About the Role :

We’re seeking a motivated and organised Customer Service Officer to join the Melbourne office in this newly created position.
You’ll be the first point of contact for all customer service enquiries, ensuring a smooth process from initial call or email through to job completion and invoicing.
This is a great opportunity for someone who enjoys variety, values teamwork, and wants to be part of a stable and growing business.

What You’ll Be Doing :

• Manage incoming service calls and emails, ensuring all enquiries are handled promptly and professionally.
• Follow up with customers to schedule service work across all states.
• Track and confirm completion of service work.
• Assist with the preparation and administration of service invoices.
• Provide general support to the service and administration teams.

What You’ll Bring :

• Excellent communication skills – confident, professional, and customer-focused.
• Proficient computer skills, including a strong working knowledge of the Microsoft Windows Suite (Word, Excel, Outlook).
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and follow up efficiently.
• Previous administration or accounts experience (service invoicing highly regarded).
• A proactive approach and willingness to learn and grow with the role.

What’s on Offer :

• Attractive salary package and the stability of working with a well-respected business.
• Flexible hours – either 3 days per week or school-friendly hours (9 am–3 pm, Monday to Friday) – ideal for parents or those seeking work-life balance.
• Supportive, close-knit team environment.
• Opportunity to shape and develop a newly created position.
• Convenient Thomastown location with on-site parking.

If you’re a reliable, customer-focused individual who enjoys variety and values flexibility, we’d love to hear from you. Apply now!!