Job Description

The role:

We have an exciting opportunity for an enthusiastic individual with administrative/client services experience to join our team as the Client Support Manager.

📅 Comprehensive onboarding and support will be provided.

Your responsibilities include:

• All functions of the client experience at Pepper Kids
• Handling any client concerns & complaints
• Daily email management, opening, forwarding, actioning, filing as required
• Answering phone calls and scheduling appointments
• Managing bookings and cancellations
• Document management
• Managing client and staff queries and concerns in collaboration with the Clinic Manager
• Data input and maintenance for our practice management software
• Other ad hoc tasks as required

The hours:
⏳Monday to Thursday 8.30am to 5.30pm
🤸Short-day Fridays (either finish at lunch or start at lunch)

About us:

Pepper Kids Therapy is an allied health practice that provides a holistic approach to client care through speech pathology, occupational therapy, and psychology.

Benefits:

• ✅ Registered NDIS provider
• 🤗Supportive environment - teamwork, working in a team of 3, that make up Client Support Services
• 👶Paid Parental Leave - up to 12 weeks
• 🧘EPA (Employee Assistance Program)
• 📈Career Growth - Stand-out performers have the opportunity for career advancement with Pepper Kids
• 🚵Fitness Passport

What you will need to join the team:
We recruit on the philosophy of finding the best culture contributors for our team, with a focus on personality, attitude and long-term career potential.

To be considered for the position, you will need a minimum of 2 years' experience in an admin role in a fast-paced environment and be able to demonstrate the following:

• Great attention to detail
• Great attitude towards customer service and presentation
• Intermediate Microsoft Office/Google Workspace skills
• Ability to prioritise tasks
• Energetic, flexible and independent
• Understanding and respect of cultural diversity and differing abilities
• Assertive and patient communicator
• Committed to learning and implementing new skills
• Capable of working alone and as a valued team member
• Committed to advancing the lives of people with disabilities

In short, a people’s champion and a wizard at getting tasks done 🤩🙌

If this is you, then feel free to apply directly to [email protected] or apply via Seek.
Or contact Jenny - Head of Recruitment for furthe information on 0497 615 072

Qualifications

Google Platform

Additional Information

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.